Archimede Samoth Email & Phone Number

San Francisco, California, United States

• Provided Tier I and II technical support for the team.• Maximized Salesforce use by recommending custom functionality and solutions to achieve business goals. • Customized and managed custom objects, apps, formulas, fields, validation rules and automated processes.• Worked with stakeholders to gather requirements and implemented solutions using Salesforce best practices e.g., setting up MFA.• Initiated data cleansing of records from customers, drivers, and restaurants to be used for data analytics and reporting.• Supported end-users by providing training, documentation, and troubleshooting assistance for Salesforce-related issues.• Administered and maintained Salesforce Knowledge Base.• Performed UAT testing in sandbox and deployed changes to prod.• Participated in the evaluation and selection of AppExchange apps and managed their installation, configuration, and integration into the Salesforce environment.

Hyattsville, Maryland, United States

• Responsible for scheduling and coordinating delivery routes, service calls, and maintenance visits for the bakery's delivery drivers and field service technicians.• Received and processed customer orders; verified order details, delivery addresses and special instructions.• Utilized Salesforce Field Service Lightning (FSL) to track accurate records of driver locations, delivery status and service completion.• Performed basic troubleshooting within Salesforce to handle customer complaints.• Generated reports in Salesforce on key performance indicators, such as on-time delivery rates, service response times, and customer satisfaction metrics.• Monitored and maintained driver daily log files and status updates.• Performed Salesforce administration duties like user onboarding.

Landover, Maryland, United States

• Managed and grew existing customer accounts in the DMV area.• Served as main point of contact for assigned accounts, providing prompt and attentive customer service.• Managed contract renewals, renegotiations and pricing agreements with assigned customers.• Effectively executed all administrative responsibilities as required.