Archimede Samoth Email & Phone Number

San Francisco, California, United States

• Provided Tier I and II technical support for the team.
• Maximized Salesforce use by recommending custom functionality and solutions to achieve business goals.
• Customized and managed custom objects, apps, formulas, fields, validation rules and automated processes.
• Worked with stakeholders to gather requirements and implemented solutions using Salesforce best practices e.g., setting up MFA.
• Initiated data cleansing of records from customers, drivers, and restaurants to be used for data analytics and reporting.
• Supported end-users by providing training, documentation, and troubleshooting assistance for Salesforce-related issues.

Hyattsville, Maryland, United States

• Responsible for scheduling and coordinating delivery routes, service calls, and maintenance visits for the bakery's delivery drivers and field service technicians.
• Received and processed customer orders; verified order details, delivery addresses and special instructions.
• Utilized Salesforce Field Service Lightning (FSL) to track accurate records of driver locations, delivery status and service completion.
• Performed basic troubleshooting within Salesforce to handle customer complaints.
• Generated reports in Salesforce on key performance indicators, such as on-time delivery rates, service response times, and customer satisfaction metrics.
• Monitored and maintained driver daily log files and status updates.

Landover, Maryland, United States

• Managed and grew existing customer accounts in the DMV area.
• Served as main point of contact for assigned accounts, providing prompt and attentive customer service.
• Managed contract renewals, renegotiations and pricing agreements with assigned customers.
• Effectively executed all administrative responsibilities as required.