At Techands, I work as a Full Stack Developer, primarily using Next.js, TypeScript, and Node.js to build scalable web applications. On the frontend, I develop responsive and user-centric interfaces with React, HTML5, CSS3, and Tailwind CSS, ensuring cross-browser compatibility and performance optimization. I integrate REST APIs and use Redux for state management, following Agile methodologies. My work involves creating efficient UI/UX designs, often collaborating with designers using tools like Figma. I also manage version control using Git/GitHub, implement CI/CD pipelines, and optimize builds with Webpack for high-performance delivery.

At Yellowkite, I served as an IT Production Manager, leading the implementation of systems and the development of AI-driven products focused on customer communication solutions. My role involved overseeing the integration of WhatsApp API to streamline customer interactions, leveraging low-code platforms for rapid development and deployment. I managed cross-functional teams to ensure the successful delivery of high-quality products, while optimizing processes to improve efficiency. My work combined strategic planning with hands-on technical implementation, ensuring seamless system integrations and innovation in communication tools for customer engagement.

As a Frontend Developer, I specialize in creating dynamic websites and applications using WordPress and PHP. My role involves designing and implementing responsive and user-friendly interfaces, ensuring optimal performance and seamless user experiences. I leverage my expertise in HTML5, CSS3, and JavaScript to enhance functionality and interactivity. I also integrate various plugins and APIs to extend the capabilities of WordPress sites, focusing on SEO best practices and web accessibility. Collaborating closely with clients and design teams, I ensure that projects align with their goals and deliver high-quality results that engage users.

As a Network Analyst N2 at Veloo Telecom, I was responsible for monitoring and maintaining the integrity and performance of our network infrastructure. My duties included troubleshooting complex network issues, managing incident response, and providing technical support for network operations. I analyzed network traffic and performance metrics to identify bottlenecks and implement solutions, ensuring high availability and reliability of services.I worked collaboratively with cross-functional teams to deploy network upgrades and enhancements, documenting all procedures and changes in compliance with best practices. Additionally, I assisted in incident management processes, escalating issues as necessary, and provided training and guidance to junior team members. My role also involved conducting regular network audits and implementing security measures to protect against vulnerabilities, ensuring robust and secure network operations.

As a Level 1 Analyst, I provided first-line support for technical issues, serving as the initial point of contact for customers. My responsibilities included answering phone calls, diagnosing problems through effective troubleshooting techniques, and guiding users through basic solutions. After conducting initial assessments, I escalated more complex issues to higher-level support teams as necessary, ensuring timely resolution of incidents.I maintained detailed records of customer interactions and service requests, updating ticketing systems to track progress and communicate effectively with team members. My role required strong communication skills and the ability to remain calm under pressure, as I worked to deliver high-quality customer service and support. Additionally, I contributed to improving knowledge base resources, enhancing the team's efficiency in addressing common issues.

As a Network Support Technician, I was responsible for providing technical assistance and support for network-related issues. My duties included troubleshooting connectivity problems, configuring network devices, and ensuring optimal network performance. I worked directly with end-users to resolve issues via phone, email, and in-person support, ensuring timely and effective solutions.I conducted routine maintenance and monitoring of network systems, documenting incidents and resolutions to improve the knowledge base. Additionally, I assisted in the installation and configuration of network hardware, such as routers, switches, and firewalls, ensuring compliance with security standards. My role required strong problem-solving skills, attention to detail, and a customer-focused approach to service delivery.

As a Level 1 Analyst, I provided customer support and facilitated internet installation services. My responsibilities included answering customer inquiries, troubleshooting connectivity issues, and guiding users through setup procedures. I performed initial diagnostics to identify problems and escalated more complex issues to higher-level support when necessary.In addition to technical support, I conducted on-site installations, ensuring a seamless experience for customers and verifying that services met quality standards. I maintained detailed records of customer interactions and installation processes, contributing to efficient service delivery. My role required strong communication skills, technical knowledge, and a commitment to delivering exceptional customer service.