Currently the part of Global Talent Acquisition Team with Ericsson Global shared Services based in Gurgaon for recruiting talent across India, and Europe. Engaged in End to End recruitment of Telecom and IT Professionals / Leaders across telecom business area such as - Digital Services & Common Functions.Involved in End to End hiring for the skills e.g. 5G, Internet of Things, Mobile broadband, Communication services, LTE, 3G, 4G, OSS, BSS, Cloud, VoLTe, IMS, UDM, MSS, EPC, ICT, IT, IP, Technology For Good, IoT, Intelligent Transport Systems, Sourcing, Marketing, AI, HR and R&D.Frequent position hiring -ICT DevOps, Java Developers, Solution Architects, Integration Engineers, Customer Project Manager, Sales / Presales Manager, Marketing Manager, Software Developer, Project Finance Manager, Specialist, Site Engineer, Project Planner roles.Currently hiring for Software roles like Software engineer, Data Engineer, Application Engineer, Site Engineer, Project Planner. Market mapping and building company target lists. Internal Global Mobility Specialist. Currently the part of Global Talent Acquisition Team.

Worked as Process Associate - The role involved handling unique customer accounts in Cargo Business, which involved direct interaction with Accounts Payable by providing resolution on discrepancies related to Cargos.*Responsible to respond to email /phone queries related to disputed invoice. Figure out discrepancies in the information entered on the system against the shipments. Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution. *Role also involved B2B collections. Makes arrangements for payments to bring the account current.

Working as Process Associate. The role involves mentoring the team members as well asdirecting and motivating them to deliver to their maximum potential repeatedly. It alsoincludes monitoring and nurturing of the existing work and providing First Call Resolution tothe customers. Weekly interaction with Managers and TL to give them best services and forscore card.Responsibilities Team building and nurturing so that they work and deliver at their optimum levels. Taking strategic steps to reduce the D-sats. Managing and monitoring the Team Members and calls on daily basis. Handling team to meet deliverables on time. To resolve back-to-back queries/service issues for at least 8 hrs every day, making it at least 40-45 calls a day. Handling the off-shore customers with due diligence and promptness as per the service level requirements. To adhere to the processes and responsibilities assigned maintaining high service levels.

Worked as Reservation Head – Handling guest reservations.Responsibilities Making reservations for the guest. Meeting the requirements of the guest.