As an ICT Business Analyst at Data Zoo, I apply my skills to deliver projects that cover clients from over 50 countries. Data Zoo is a global identity solution for digital businesses that helps them mitigate risk and prevent fraud. I am responsible for setting up the standard scrum methodology, agile project management process, and Jira workflows for software projects and web-based integration.I have a Masters degree in Information Technology and Information Technology Management from the University of Sydney, with a specialization in Digital Media Technology. I also have a background in computer engineering, which gives me a broad knowledge of IT systems and solutions. I am passionate about solving problems, managing change, and improving usability for customers and stakeholders. I am a self-motivated, creative, and organized professional who values teamwork, leadership, and customer relations.