Arcieri Mcfadden Email & Phone Number

Fort Mill, South Carolina, United States

• Guided, coached, and developed up to a team of 15.
• Monitored operational SLAs and assisted with phone calls on an as-needed basis.
• Assisted with leading and designing internal and external training and training content.
• Provided coaching and Subject Matter Expert support.
• Completed operational tasks such as call monitoring and maintaining daily and weekly reporting.
• Executed the ability to identify, relay, & implement process improvements.

Indian Land, South Carolina, United States

• Operated cash register or POS system to receive payments by cash, check, and credit card.
• Provided exceptional customer service to a high volume of customers daily.
• Trained new employees in restaurant procedures and plating techniques.
• Entertained customers using hospitality, promoted desserts, and specialty drinks to optimize sales.

Charlotte, North Carolina, United States

• Answered incoming calls, providing frontline customer support or assistance.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developingsolutions.
• Daily use of multiple platforms such as Microsoft Suite (Word, Excel, Teams), Workstation, and more.
• Upheld quality control policies and procedures to increase customer satisfaction.

Rock Hill, South Carolina, United States

• Answered incoming calls, chat, and emails, providing frontline product support or assistance.
• Daily use of multiple platforms such as Slack, Salesforce, and more.
• Conducted research and compiled backup documentation.
• Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
• Maintained a 97% customer satisfaction survey rating.

Rock Hill, South Carolina, United States

• Supervised and motivated team members to ensure efficient operations and high employee morale.
• Provided training and coaching to new and existing staff on Zaxby's standards, policies, and procedures.
• Assisted in scheduling shifts and managing employee performance.
• Ensured all guest received prompt, friendly, and accurate service.
• Addressed customer inquiries, concerns, and feedback to enhance the dining experience.
• Assisted the management team in overseeing restaurant… Show more

Bachelor'S Degree, Accounting

High School Diploma, 3.7 Gpa

Activities and Societies: ATC Health Science Completer Gold Seal Garnet, Black, and Gold Card (9th,10th) Academic Letter Program (11th.