Arcieri Mcfadden Email & Phone Number

Fort Mill, South Carolina, United States

• Guided, coached, and developed up to a team of 15.• Monitored operational SLAs and assisted with phone calls on an as-needed basis.• Assisted with leading and designing internal and external training and training content.• Provided coaching and Subject Matter Expert support.• Completed operational tasks such as call monitoring and maintaining daily and weekly reporting.• Executed the ability to identify, relay, & implement process improvements.

Indian Land, South Carolina, United States

• Operated cash register or POS system to receive payments by cash, check, and credit card.• Provided exceptional customer service to a high volume of customers daily.• Trained new employees in restaurant procedures and plating techniques.• Entertained customers using hospitality, promoted desserts, and specialty drinks to optimize sales.

Charlotte, North Carolina, United States

• Answered incoming calls, providing frontline customer support or assistance.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developingsolutions.• Daily use of multiple platforms such as Microsoft Suite (Word, Excel, Teams), Workstation, and more.• Upheld quality control policies and procedures to increase customer satisfaction.

Rock Hill, South Carolina, United States

• Answered incoming calls, chat, and emails, providing frontline product support or assistance.• Daily use of multiple platforms such as Slack, Salesforce, and more.• Conducted research and compiled backup documentation.• Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.• Maintained a 97% customer satisfaction survey rating.

Rock Hill, South Carolina, United States

• Supervised and motivated team members to ensure efficient operations and high employee morale.• Provided training and coaching to new and existing staff on Zaxby's standards, policies, and procedures.• Assisted in scheduling shifts and managing employee performance.• Ensured all guest received prompt, friendly, and accurate service.• Addressed customer inquiries, concerns, and feedback to enhance the dining experience.• Assisted the management team in overseeing restaurant… Show more • Supervised and motivated team members to ensure efficient operations and high employee morale.• Provided training and coaching to new and existing staff on Zaxby's standards, policies, and procedures.• Assisted in scheduling shifts and managing employee performance.• Ensured all guest received prompt, friendly, and accurate service.• Addressed customer inquiries, concerns, and feedback to enhance the dining experience.• Assisted the management team in overseeing restaurant operations, including inventory management, food preparation,& cleanliness. Show less

Bachelor'S Degree, Accounting

High School Diploma, 3.7 Gpa

Activities and Societies: ATC Health Science Completer Gold Seal Garnet, Black, and Gold Card (9th,10th) Academic Letter Program (11th.