Francis Arcy Cruz Email & Phone Number

Receives calls and inquiries, provides support in accordance with established processes. (Express-Scripts Inc)Documents incidents and resolutions in detailed and timely manner using CRM tools.Performs first-level diagnosis and troubleshooting support to end-users such as Password Resets, Software Troubleshooting, Network Connectivity, etc.Utilizes IT support applications (SCCM, vmWare, Active Directory, etc) to efficiently assist users with their concerns.Escalates complex incidents to right department or second-level support personnel as needed.

Overall management of ladies footwear sales.

Ncr - National Capital Region, Philippines

Overall performance management of the teamProvides motivational and training (Intuit Quickbooks software) support for agentsAnalyzes individual and team performance dataHandles supervisory escalations geared to winning customers confidence and loyalty

Mandaluyong, Philippines

Answers incoming calls relative to troubleshooting Quickbooks software “How do I? issues.Delivers world class technical support service to build customer satisfaction and loyalty.Provides effective timely resolution of a range of customer inquiries.Strives for first-call resolution of customer issues without compromising a CARING attitude.Completes on-going training to stay abreast of product, service, and policy changes.Increases the customer experience by providing information on new products, rate plans, and services through up selling opportunities.Utilizes multiple call center support applications to efficiently assist customers.

Ncr - National Capital Region, Philippines

Assesses patient's condition and refer them to specific physicianPerforms basic physical assessment such as blood pressure, eye test, height/weight measurement, etc.Schedules patient check up according to the availability of preferred physician.Assists physician in various minor surgical procedures done in the clinic.Checks supplies inventory and make sure everything is availability especially during emergency.

Answers incoming calls relative to troubleshooting Quickbooks software “How do I? issues.Delivers world class technical support service to build customer satisfaction and loyalty.Provides effective timely resolution of a range of customer inquiries.Strives for first-call resolution of customer issues without compromising a CARING attitude.Completes on-going training to stay abreast of product, service, and policy changes.Increases the customer experience by providing information on new products, rate plans, and services through up selling opportunities.Utilizes multiple call center support applications to efficiently assist customers.

Bachelor Of Science (Bs), Registered Nursing/Registered Nurse

Activities and Societies: Nursing Student Council

Highschool, High School/Secondary Diplomas And Certificates