Customer Service Crew Level 2
CurrentManly Fast Ferry and Fantasea Cruising are part of The NRMA group. My role about provide outstanding customer service to customers of the My Fast Ferry, identifying customer needs and offering appropriate solutions. Provide high quality service consistent.• Assist customers with check-in and ticket sales, providing information and assistance• Provide service and sales seamlessly on all relevant products and services• Provide fare and route information to our customers and… Show more Manly Fast Ferry and Fantasea Cruising are part of The NRMA group. My role about provide outstanding customer service to customers of the My Fast Ferry, identifying customer needs and offering appropriate solutions. Provide high quality service consistent.• Assist customers with check-in and ticket sales, providing information and assistance• Provide service and sales seamlessly on all relevant products and services• Provide fare and route information to our customers and potential customers• Resolve any customer issues and accurately record customer feedback• Identify priority situations and actions in line with Health and Safety procedures• Maintain a professional attitude, appearance and behaviour• Validate tickets prior to boarding vessel and work with vessel crew to ensure the coordination of the customer movement• Assist with customer inquiries via different channels i.e. face 2 face, via phone or onlinewith strategic outcomes set for My Fast Ferry Show less