Ardan Rizky Email & Phone Number

Jakarta, Indonesia

• Prepare monthly incident reports with trend and pattern analysis to reduce recurring incidents.• Monitor system performance using monitoring tools and ensure system uptime remains above 95%.• Conduct routine checks on application infrastructure health with monitoring tools (such as Grafana and Wazuh) to ensure optimal performance.• Identify and address issues proactively to prevent service disruptions and minimize downtime.• Create and maintain accurate, up-to-date support documentation, including the completion of necessary updates.• Collaborate with other teams to complete projects or initiatives according to set deadlines.• Ensure effective communication with vendors or third-party service providers.• Design, develop, test, and maintain software to ensure compliance with applicable quality standards.• Manage and oversee backup systems to ensure successful backup operations.• Handle and respond to incidents related to applications and infrastructure, including root cause analysis and solution implementation.• Manage and configure cloud services (such as AWS, Azure, Google Cloud), including deployment, maintenance, and monitoring to ensure optimal performance and security.• Implement security and compliance policies for cloud infrastructure, including access control, encryption, and security monitoring.

• Develop and execute functional test scenarios to ensure applications meet specified requirements.• Manage and maintain the application infrastructure environment, including servers, databases, and related services.• Provide technical support for issues related to applications and infrastructure.• Diagnose and resolve issues that arise during application use.• Offer feedback from testing results to support ongoing improvements.• Handle configuration changes and ensure they are correctly implemented.• Analyze application and infrastructure performance to identify potential bottlenecks or scalability issues.• Assist in the release process for new applications or updates, including pre-release testing and post-release monitoring.

Jakarta Raya, Indonesia

• Monitor system and network activities to detect suspicious behavior or potential security threats.• Utilize security monitoring tools to review logs and identify patterns or anomalies indicative of security issues.• Conduct vulnerability assessments to identify weaknesses in the system that could be exploited by attackers.• Prepare risk assessment reports and provide recommendations to mitigate identified risks.• Ensure systems and applications are consistently updated with the latest security patches.• Review system configurations to verify that security settings comply with applicable policies and standards.• Develop recommendations for configuration changes needed to enhance security.• Create documentation related to security policies, procedures, and practices.• Manage access controls and identity policies to ensure that only authorized users can access specific systems and data.• Provide training and guidance to employees on best security practices and how to protect organizational information.

• Support the data migration process from the old Active Directory domain to the new domain.• Address any issues or errors that arise during the migration process.• Ensure that all Active Directory components are functioning correctly after migration.• Prepare final reports and documentation detailing the migration results and any encountered issues.• Provide training or updates to users regarding changes that may affect them.• Monitor the system post-migration to ensure no new issues emerge.• Verify that all users, groups, and other resources have been successfully migrated.• Offer technical support to end-users for hardware, software, and network-related issues.• Diagnose and resolve technical problems with computers, printers, and other devices.• Install and configure hardware, software, and applications according to organizational needs.• Perform routine maintenance on computer systems, including software updates, security patches, and performance monitoring.• Oversee and manage network infrastructure, including routers, switches, and other networking equipment.• Train end-users on effective use of software and hardware.• Track and manage inventory of hardware and software.

Jakarta

My primary responsibility as an IT Support is to ensure that user devices, such as desktops, laptops, printers, and peripherals, are maintained and repaired as necessary. This involves identifying and resolving any hardware, software, and network connectivity issues that arise, as well as performing preventive maintenance to guarantee that devices function at their best.

S.Kom, Information Technology

A.Md.T., Computer Engineering

Teknik Komputer Dan Jaringan