The role of an IT Systems Engineer is extremely varied. Broad knowledge of the various components a computer network is required. As a systems engineer, I dealt with all aspects of managing support on the service desk, server, and technical coordination over a wide range of IT infrastructure such as:- Troubleshooting system, diagnosing and solving hardware or software faults- Managing incidents using a ticketing system & advanced level troubleshooting- Hardware Break/Fix- Software installation- Full Server/Desktop- Incident Resolution

Highlight Duties:Appointed by Owner and Managing Director to oversee the launch and management of strategy and IT operations for Mrs Sippy Club.Led a team of Engineering staff to strategize and execute supply acquisition, demand generation and engagement with partnerships. Successfully delivered and implementing project AU$60.000 under budget.Other responsibilities:- Working with a team and the related third-party companies such as vendors/Suppliers- Collaborate with other engineering teams create quicker issue resolution- Manage problem that arises from IT- Fitting new parts and making sure IT equipment is working correctly- Diagnosing breakdown problems- Monitoring and cooperate with the engineering department- Suggest all IT needs and additional equipment- Create Network storage and link to cloud backup- CCTV setup with Multi wifi controller

Responsibilities:- Carrying out routine scheduled maintenance work and responding to equipment faults;- Diagnosing breakdown problems;- Fitting new parts and making sure equipment is working correctly;- Carrying out quality inspections on jobs;- Liaising with client departments, customers and other engineering and production colleagues;- Arranging specialist procurement of fixtures, fittings or components;- Controlling maintenance tools, stores and equipment;- Monitoring and controlling maintenance costs;- Dealing with emergencies, unplanned problems and repairs;- Improving health and safety policies and procedures;- Writing maintenance strategies to help with installation and commissioning guidelines.- Ensuring there is the continuous cover of the machinery and equipment in case of breakdowns.Project ever handled on Netmarks- Yayasan Tunas Manunggal (Santa Laurentia school): New network implementation.- Tokai Rika Indonesia: Setup new backup recovery plan using Arcserve.- PT. Fuji Seal Indonesia: New Office network & phone setup.- RGF: New Office network setup.- Nittsu – Sharp: New warehouse network WAN setup.- Sumitomo Heavy Industries: New Office setup.- Aeon Mall: New Tenant mall setup.- Honda Prospect Motor: New point to point WAN setup.- SMBC (Sumitomo group): New CCTV setup.- Sumi Serasi Wire Product: IBM server storeweiz routine maintenance.- Yamaha Motor Manufacturing: Outsource engineer.- Hitachi Grup: Pc maintenance, Network maintenance, server maintenance, JP1 setup.- Nippon Steel Logistic Indonesia: Warehouse IT maintenance.- Itochu: CCTV maintenance.- Mikuni: New AD server implementation and maintenance.- Nex: New CCTV setup.- Ihara : Implementation of Symantec backup exec.

Highlight Duties:Provide weekly and monthly reports for each project directly to Customer Care Manager and management.Providing Executive Review Report (presentation production & development) to sales team/customer.Assessing customers problems and provide solutions within company regulations.Other responsibilities:- Supervise Customer Care activities in performing day to day customer support.- Assessing customers problems and provide solutions within company regulations.- Supporting Marketing Team in running Jobstreet.com events.- Guiding Employers in using recruitment system.- Conduct internal and external training.- Providing Executive Review Report (presentation production & development) to sales team/customer.- Supporting Sales Team in handling customer's issues.- Analyze, manage & execute Customer Care activities- Actively engage in other activity that needed by the Customer Care Manager.- Provide weekly and monthly reports for each project directly to Customer Care Manager and management.

Highlight Duties:Communicate and guiding customers while investigating or providing problem resolution.Working with the team and the related third-party companies – Vendors/Suppliers.Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction.Other responsibilities:- Assisting & provide solutions for IT equipment /electronic product.- Communicate and guiding customers while investigating or providing problem resolution.- Working with the team and the related third-party companies – Vendors/Suppliers.- Collaborate with other teams to create quicker issue resolution to achieve high customer Satisfaction.- Provide IT Helpdesk support on desktop, simple network and data centre facility within the home office and all branches.- Develop working knowledge of all products and services offered by the Company.- Execute hardware and software installation, configuration, and patch.- Perform scheduled on-site job activities.- Assist the IT Manager to prepare the necessary daily/weekly/monthly technical support division status reports.- Responsible in maintaining customer satisfaction.

Highlight Duties:Learn work objectives and company expectations for the position.Other responsibilities:- Back office & on-site technical support.- Provide guidance, consultancy, technical support and problem resolution to assist customers/channel partners in project implementation.- Manage problem that arises from IT Helpdesk support.- Providing training and producing support material for the sales team.- Solving client problems.- Providing pre-sales technical assistance and product education.- Hardware installation and deployment, including PC, printer, telephone and fax installations.- Making technical presentations and demonstrating how a product will meet client needs.- Preparing reports and manage IT equipment inventory.