Arda Tekin Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

• Managed SDLC and delivery of following services: o MEGA OpenSIPS service delivery and support for connecting 90K geo-distributed call center agents of a US Government agency with partner company's project coordination. o IVR Speech to Text (STT), Text to Speech (TTS) features via Google Speech engines o IVR NLU capabilities such as Intent, Sentiment analysis features via Google DialogFlow o OpenSIPS Cloud project, a new OpenSIPS based WebRTC Gateway and other variants delivered for production environment, development and testing pipelines. o New high capacity (2000 CPS), reusable server-side SIP Stack. Multiple SIP telephony services (B2BUA Telephony server, Network Recorder, IVR) in Afiniti’s MEGA call center product used this SIP stack for application-side development. o Handed over conversational AI Bots project, hired new engineers into team, delivered more stabilized Chatbot service which can interconnect with various Omni channels such as Whatsapp, SMS, Facebook, Apple etc.• Managed the processes of hiring, probationary evaluation, onboarding, offboarding of direct reports • Performance management of direct reports by setting OKRs, monitoring KPIs, giving feedbacks, reporting in review meetings

Istanbul, Turkey

• Built a new team by managing hiring process of developers and an architect for the new MEGA IVR project• Managed SDLC and delivery of following services:o VXML and SIP IVR product that supports MRCP based TTS/ASR functions integrated with LumenVox, Sestek, VoiceGain speech engineso A reusable, high capacity software infrastructure library with modern C++ on Linux, which then has been used by various micro-services of the MEGA projecto OpenSIPS Cloud project for delivering high capacity call center for private or managed cloud environments• Performance management of direct reports by setting OKRs, monitoring KPIs, giving feedbacks, reporting in review meetings

Istanbul, Turkey

• Technical manager and the main advisor of Afiniti's new call center product called MEGA ACD which has been built from scratch for supporting high number of call center agents with less machine resources, reducing TCO by using modern technologies such as micro-services, NLU, AI. • Managed SDLC of OpenSIPS based On-premise solution that can support 100K call center agents’ SIP traffic in a single machine• Involved in many technical sessions with senior/distinguished engineers of the business partner for gathering requirements and analyzing solutions• Trained company resources from the ground up in SIP call processing domain• Hired and onboarded new employees for OpenSIPS project• Managed performance evaluation process of direct reports

Istanbul, Turkey

Managed software development life cycle of Comodo Antispam Gateway cloud and on-Premise services with geographically dispersed team of 12 developers located in Turkey and Ukraine.

Istanbul

Creacode SIP Application ServerManaged software design, development and deployment processes of Creacode SIP Application Server product written in C++ and JEE. Gathered customer requirements, managed development and release cycles, coordinated team members and wrote technical documents. Developed presentations, price proposals, quotation letters, involved in marketing and sales activities of the product. Successfully managed and coordinated product development and deployment process in Teletek, Global Telekom and Vodafone Turkey projects. Provided leadership and guidance for project members. Supported production lifecycle by support contracts. Planned and submitted project proposal for TÜBİTAK 1507 R&D projects (Prj.No 7130548). https://www.creacode.net/creacode/OfferLocCreator of OfferLoc, the Location Based Advertising and Offering service which uses GeoAware Targeting, Geofencing, GeoConquesting practices for Android mobile users. Pusula Gazetesi (Switzerland) Web Portal Project lead for planning, architecture and development of .NET based newspaper web portal and content management system of “Pusula Gazetesi”, a Turkish media company in Switzerland.KASI, Restaurant Wireless Ordering SolutionDesigned and outsourced .NET and C++ based restaurant ordering solution utilizing wireless PDAs (M2C) and touch-screens for resorts and restaurants. MySQL db is used in this project.

Istanbul, Turkey

* R&D on Diameter protocol based 4G LTE EPC software nodes such as DSC (DRA, DEA, IWF) and 3GPP AAA. Defined technical scope of products, planned projects and submitted for TÜBITAK approval (Prj.No 3151237, 1150749) with $4M budget.Built development team, designed modular, loosely coupled, distributed, C++ based software development framework on Linux; educated team members for fast feature development and comprehensive building infrastructure. Prioritized project tasks based on production requirements and assigned those tasks to team members.* Team leader and lead software architect of Netaş Nova V-Gate VoIP Firewall product, an IDS/IPS for mitigating SIP Dos, DDos, Flooding, Fuzzing and Stateful signaling anomalies. Defined full project scope, product feature list and overall system architecture. Submitted TÜBİTAK 1501 project proposal (Prj.No 3140701) with $7M budget. Participated in recruitment process by interviewing candidates and making hiring recommendations.Involved in project management on scheduling, resource planning, risk planning, review management, test planning and documentation phases. Defined and created infrastructure of collaborative software development environment for fast, efficient and cost-effective production results. Mentored team members in large scale, modular sw development in C++ on Linux, provided technical guidance. Designed and implemented SIP stack layer of V-Gate firewall for stateful anomaly inspection.

Istanbul And Dubai

Project lead and principal software architect of Verscom's central routing system, VCRS. With over hundreds of design changes in multithreading, load balancing, PostgreSQL integration; performance optimization and many new features implementation; VCRS became one of the most competitive SIP redirect server and number portability solution in global telecommunications market. Contributed product development life-cycle by improving ongoing processes such as encouraging the usage of software collaboration tools, building automated test environment, software and module versioning for consistent delivery and product documentation. Outsourced new features to offshore team, helped managing Pakistan resources in order to perform software development and testing activities, directly reported to CTO.

Switzerland

Designed and implemented VoIP SIP processor, HTTP routing/filtering, Antivirus processing modules in C for 724 Solution Inc's distributed, multi-threaded/process, fault-tolerant, modular, workflow managed software platform named X-treme Framework. Enhanced 724's MMS center solution, to support NOKIA EAIF MMSC protocol. Enhanced HTTP, HTTPCACHE, TCP server components using software profiling tools. Those projects are successfully deployed in Swisscom, Vodafone UK/Italy/New Zealand/Czech Republic core networks.

Istanbul And Antwerp/Belgium

Alcatel Core Internet Router ProductInvolved in software engineering and testing phases of the core internet router product of Alcatel in Bell Labs, Antwerp/Belgium. The objective of this project worth in €5M was to allow French Neuf Telecom to deliver IP TV services via this product. C, Unix, GCC, GDB, Bash, SNMP were used in this project.IP Network Design and Call Service Development Participated in design and development of Sabanci Telecom and Atlas Online Telecom projects to build IP telephony network infrastructure.

Istanbul, Turkey

Innova PayFlex Virtual POS SolutionDesigned and developed the first release of Innova PayFlex VPOS system. This is the first 3D-Secure MPI solution developed in Turkey. PayFlex solution was used by THY online ticket payment portal and many merchants of İşbank. C++, COM, STL, libXML, UML, Base64, ASP, WinInet SSL used in the project.IS INVESTMENT Web Portal ProjectIdentified requirements, performed business analysis and implemented software solution using .NET technologies.

Istanbul, Turkey

Mira SesToSes ProjectInvolved in software design and implementation of Mira IVR product written in C++. Successfully deployed this product on TELSIM GSM network under the name of SesToSes service which is vocalizing informational services such as financial data, movies in cinemas, open pharmacies etc. for calling mobile subscribers. Designed and implemented distributed logging services for Mira sw platforms.

Istanbul, Turkey

Strateji Inc. Stock Rates on PalmDesigned and developed Palm OS mobile applications in C/C++ for processing BIST (IMKB) data via Strateji Menkul Degerler A.S. network.

Bsc, Computer Science

Master, Mba