Arden Davis Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs/KPIs), hiring, onboarding, training, rebalancing, and developing a world-class team.
• Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
• Drive new business growth through greater advocacy and reference-ability

Atlanta, Georgia, United States

• Build and guide a high-performing team which achieved 100% Customer and Employee Retention
• Work cross-functionally with Product, Sales, Marketing and Operations to analyze, test and improve Customer Success strategies and playbooks.
• Create and refine the onboarding program for new Customer Success Managers
• Create policies and processes around Customer Support, Implementation, and ongoing Account Management
• Prepare and facilitate executive business reviews, training sessions, webinars, demos, and other strategic and supportive interactions.
• Build and maintain content library for internal and customer facing content

Atlanta, Georgia, United States

• Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
• Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
• Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• Predict and forecast risk, renewal and expansion within the customer portfolio.

• Serve as the voice of the client
• Work with internal and external stakeholders to analyze their needs and align product roadmap to strategic goals.
• Develop and maintain an appropriately prioritized backlog of user stories for implementation
• Act as an ambassador for the product internally and externally and as the primary contact for questions related to the product.
• QA new features/product enhancements

Atlanta, GA

• Serves as liaison between Clockwise.MD and the customer in order to promote customer success. Responsibilities include:
• Analyze customers’ business requirements and objectives and develop a plan to ensure solutions meet specifications and the customer-specific operational workflows
• Lead onsite and remote sessions with customers in order to configure, train, and test the software and the associated processes
• Provide consulting services related to use of software applications such as business process review, planning sessions, setup, testing, readiness assessment, data import/conversion, custom report needs, and.
• Support Sales Team with client discovery calls, training and/or other implementation-related needs
• Effectively develop and use a systematic approach to analyze and solve problems; act proactively to anticipate risks and seeks to mitigate them before they occur; visualize the big picture and effectively identify key.

Atlanta, GA

Manage the online and phone support channels; understand Client needs and either directly solve their problems or work with the development team ti implement a fix; identify and report bugs inside the product; built internal and external knowledge bases; assist in QA process; contribute customer feedback for product planning.

Decatur, GA

• Assist clients (interior designers) with purchasing of high-end lighting fixtures:
• create sales orders and reconcile outstanding balances of payment
• responsible for coordination of all daily inbound and outbound freight shipments
• use WordPress and Adobe Photoshop to update company’s website
• represent the company at trade shows

Administer aptitude tests and discuss results with clients; research and analyze statistical correlations from 90 years of data; write and edit up-to-date resource literature for clients; perform clerical office duties including data entry, scanning, appointment setting; maintain and reconcile office finances, train new employees.

Emory University

Using chemistry, materials science and art knowledge to assist with research, analysis, preventive care and treatment of archaeological and ethnographic objects, Pre-Columbian textiles, Egyptians mummies, and outdoor sculpture. Projects include: numbering, condition reporting, photographing, re-housing, cleaning, structural repair, and loss compensation..

General Chemistry I and IIGrading and proctoring exams; implementing review sessions; supervise laboratory experiments.

Using nine years of prior art experience to: Educate and assist customers; merchandize product; operate POS system; be knowledgeable of all store products, conduct weekly inventory assessments and analyze sales results to plan and forecast in-season sales and make appropriate suggestions to corporate buyers.