Arden Fox Email & Phone Number

Philadelphia, Pa, Us

United States

• Lead technical aspects of advanced and ultimate solution projects. Collaborate with internal consultants and Project Managers during the project lifespan.• Manage multiple complex projects congruently.• Guide clients in selecting the most optimal solutions to fit their business needs.• Manage technical resources and liaise with development teams to ensure deliverables are met per the project plan.• Produce technical specifications to ensure the solution builds are as agreed upon.• Prepare UAT scenarios for the client during the UAT window.• Deliver handover details for both UAT and Live testing. Provide support to the client should questions arise or if changes need to be made.• Support customer concerns during post hyper care period.

Philadelphia, Pennsylvania

Online Client Support• Supported staff of 50 client companies using customized business travel websites.• Typically resolved 20 customer issues per day and built a reputation for working successfully with previously unhappy clients.• Considered “go-to” expert for in-house staff with the operation of our proprietary software platform.Implementation• Collaborated with implementation manager and new clients to fully identify travel policy requirements.• Configured online booking software to match new client requirements.• Delivered online training for over 30 clients.Agile Product Development• Identified, advocated and prioritized US travel requirements in sprint meetings with the UK software development team and UK product delivery director.• Documented bug reports and new feature requests with acceptance criteria for sprint user stories.• Performed software acceptance testing of sprint functionality in conjunction with the UK QA team.

Villanova, Pa

• Developed reputation for providing detail oriented assistance for over 60 clients.• Liaised with various travel suppliers for booking availability.• Designed itineraries for clients using various graphics and detailed information.• Monitored weather issues to anticipate travel delays and changes.• Pro actively found flight alternatives in times of schedule changes and weather delays as well as coordinated with other travel suppliers.• Researched and booked cost and time effective airfare itineraries while constantly tracking price and schedule changes.

Fort Washington, Pa

• Consulted incoming prospects while gathering travel information pertinent to itinerary planning.• Handled travel inquiries originating from direct phone calls and electronic communications.• Effectively resolved customer complaints and concerns prior to departure.• Received frequent positive feedback from clients for providing exceptional service.

Ardmore, Pa

Update and manage online media content including Suzie Brown’s website. Manage online sales including shipping/receiving. Manage and collect data using internet research and google docs, contact various press outlets via email, orchestrate mass mailings, communicated via email with contest winners.

Malvern, Pa

Verified and organized leads list using Microsoft Excel and Salesforce.com. Effectively communicated and maintained working relations with sales representatives and potential customers in various US locations. Cold called and set up appointments with doctors and medical facilities to meet with the sales representatives. Used Microsoft Outlook for office communication. Maintained high call volume in fast-paced environment.

Philadelphia, Pa

Organized mass mailings, contacted potential donors, helped organize “Harlon’s Hike” fundraiser.

Performed administrative duties including answering phones, managing database lists, conducting interviews, and assisting in event planning for awards ceremony.