Billing and Coding Consulting • Review of current billing and coding processes for compliance• Training in-house billing staff on correct billing/coding • Training providers on proper billing/coding for compliance and reimbursement• Creating a practice specific superbill to ensure all services are properly capturedCompliance Consulting • Review of current fee schedules and financial documents • Advice on writing initial fee schedules and financial documents• Balance Billing Training for front office staff, practice administrator, in-house billing team• Reviewing the following existing processes/training:o HIPAA Complianceo OSHA Complianceo CLIA Complianceo Fraud Waste and Abuse Complianceo Ethics Training Materialso Bias Training Materialso Domestic Violence Training Materialso PCI Compliance• Training an in-house HIPAA Compliance OfficerInsurance Contract Review • Reviewing existing contracts and making a billing guide for each one• Determining what fees need renegotiated and whenInsurance Contract Negotiations

Licensed Life and Health Insurance Agent with a primary focus on Senior Products and Services:Medicare Supplement PlansMedicare Advantage PlansPrescription Drug PlansLife InsuranceHospital Indemnity PlansFinal Expenses

Focused Director of Operations with over 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders and medical practices to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures to nurture relationships with customers. SKILLS • Strategic planning and execution• Process improvements• Operations Oversight• Staff Management• Practice Management• Revenue Cycle Management• CPT/HCPCS/ICD-10 Billing and Coding • HIPAA/Fraud Waste and Abuse Compliance• Medicare/Medicaid/Commercial Insurance Laws• Practice Management/EMR/EHR Software• QuickBooks Accounting and Payroll• Microsoft Office 365• Human Resources• Staff training/development