With 20+ years of experience in Information Technology and with 12+ years in shipping domain, have undertaken various roles during my tenure with various organizations.Having worked with organizations like V.Ships, Eitzen Group and Seven Seas Group within the shipping industry, has helped me understand the expectations of ship owners, ship managers and seafarers through direct interaction and have played a key role in driving projects for the stakeholders.As an ITIL certified from EXIN, have worked as Compliance Manager at Eitzen IT A/S managing; designing IT processes for the group companies, ships and clients, conducting Internal audits and ensuring successful completion of External Compliance Audits. Within this role, have worked with and as a part of service delivery team, operations team and the project management team; and have assisted them in implementing the set processes thus helping them fulfill client requirements within the ITSM/ITIL framework.As a Business Applications support team leader and manager, have successfully handled a team of around 10 support personnel, achieving client agreed SLA and KPI.As a Certified ScrumMaster®, facilitate the organization to accelerate, increase productivity and promptly respond to changes. In this role will also train and facilitate the teams to adapt to changes and work in collaboration with team members and product owners to create deliverable products under sustainable environment.With knowledge of BI Tools like QlikView, QlikSense, Microsoft Power BI, Tableau, can be an asset for the organization in assisting the management in data analytics and developing and designing BI reports.