An experienced Customer Service and Business Administration Representative with a good track record of success in handling clients from various background. Able to handle a high volume of customer calls in a fast-paced environment, while maintaining emphasis on the highest quality of consumer service. Also able to make decisions independently and quickly with minimal escalations. Proficient in listening to customers needs, articulating products benefits and creating solutions that provide value to the customer base as well as improve retention. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes for clients satisfaction