• Employ control and authorization over all aspects of VRI (Video Remote Interpretation) which consists of product design, configuration, and support with a continual focus on end-user experience.• Serve as a source of product expertise for Video-Remote-Interpretation (VRI) and its products: Telehealth, SSO, API, and SIP integrations.• Formulate and establish the overall roadmap (including subsidiaries), which determines enhancements for short- and long-term releases.• Enable improved client access to services by exploring and building integrations with mutual vendors; facilitate integration to video translation services through SIP and REST API integrations. Examples of integrations include nationally recognized Telehealth providers such as EPIC, TelaDoc, Doximity; and teleconferencing vendors such as Zoom, Teams, Cisco Webex.• Launch and own SSO capability to offer increased access to our services by integrating and implementing users via SAML integrations through AD, Azure, Okta and other Identity Service Providers. • Coordinate and conduct comprehensive service reviews and product demonstrations for potential and current clients.• Engage with client stakeholders to cultivate and foster strategic partnerships and lasting business relationships.• Spearhead cross-functional project management initiatives, leading large-scale product rollouts for major healthcare clients like The Cleveland Clinic and Johns Hopkins managing system-wide implementations across multiple campuses, coordinating training for thousands of users, setting equipment up and ensuring seamless integration across diverse departments• Monitor and support the VRI Team with client implementations and collaboration with customer service teams.• Develop and execute sales initiatives aimed at maintaining a high sales rate at each customer location in alignment with the goals of both the company and the territory.

• Contributed extensively to the administration of VRI, including product design, configuration, and support, along with the development of product roadmaps.• Partnered with Account Managers to facilitate contact with administrators, department managers, clinical staff, key decision makers, and influencers where language services and products were used. • Coached and supported clients throughout the implementation process, including staff training, problem resolution, and inquiry response.• Created feature descriptions such as: Single Sign-On ability, changeable App themes, service pre-scheduling capabilities, service integration to video conferencing platforms through our mobile App. Provided guidance to the Development teams as well as managed hardware and equipment related to VRI operations.

• Oversaw all daily activities related to VRI functions and acted as a VRI product expert for the Implementation Team, including VRI-related product lines.• Sourced, procured, monitored, and maintained inventory for all VRI-related equipment.• Sustained optimal sales rates at each customer location through the use of proven sales tactics and positive client interactions.• Assisted clients during product implementation by educating staff, resolving problems, and addressing questions or concerns.

• Worked with new partners and implemented CyraCom language services to provide solutions on industry-specific workflow, client base, and protocols, tailoring implementations to client needs.• Provided VRI product knowledge training to internal staff, including IS team, Account Managers, Sales, and Business Development. • Instructed client end-users on proper equipment utilization for accessing language interpretation services as well as troubleshot and provided solutions to problems remotely and on-site.

• Reviewed, verified, and processed purchase order forms for client equipment and documented purchase information in the local database.• Conveyed necessary order information to vendors, coordinated shipments, prepared assets for shipping, and configured assets according to order specifications.• Created and updated spreadsheets containing order reports and forwarded reports to responsible parties in finance and upper management.

•Provides consecutive, meaning for meaning, first-person over-the-phoneinterpretation.•Simoultaneously provide over-the-phone interpretation while operating internal systems on a desktop. •Provide interpretation for different sectors such as healthcare, business, and finance. •Complete constant training modules to stay current on terminology

Meet with mortgage loan borrowers on the phone and in person, advising and guiding them throughout the entire loan process. Review financial information from all relevant partiesOriginate and evaluate mortgage loans according to company guidelines and standardsSubmit and monitor the status of applicationsMaintain good relationships with clients by keeping them informedInteract with realtors, appraisers, and sales agents as needed