Ardie Castro Email & Phone Number

Dubai, United Arab Emirates

✓Led and managed a team, providing guidance, coaching, and performance evaluations.✓Oversaw IT operations, including network infrastructure, systems administration, and user support.✓Collaborated with cross-functional teams to identify and address IT-related process bottlenecks.✓Managed cloud migration strategy, enhancing scalability and cost-efficiency.✓Implemented and maintained IT security protocols to safeguard against cyber threats.✓Evaluated and recommended new technologies and solutions to improve business processes. Managed IT infrastructure, improving efficiency and reducing downtime.✓Provided technical support and troubleshooting to resolve complex IT issues promptly.✓Prepared and managed IT budgets, optimizing resource allocation and cost efficiency.✓Played a key role in data backup and disaster recovery planning, ensuring business continuity. Developed and updated IT documentation, enhancing team efficiency and knowledge sharing.

United Arab Emirates

✓Led a team , providing guidance and fostering a collaborative work environment. Oversaw IT infrastructure, ensuring optimal performance and security.✓Successfully executed IT projects, meeting deadlines and budget requirements.✓Provided technical support, resolving complex issues to minimize downtime.✓Managed vendor relationships, ensuring adherence to SLAs and contract negotiations.✓Developed and implemented IT policies and procedures, ensuring compliance and best practices.

Dubai, United Arab Emirates

✓Managed and maintained IT infrastructure, including servers, networks, and software applications. Monitored system performance and conducted regular maintenance to ensure optimal operations. Provided technical support and troubleshooting for hardware and software issues.Implemented security measures to safeguard data and systems from potential threats.✓Managed user accounts, permissions, and access rights to maintain data integrity.✓Collaborated with cross-functional teams to implement IT projects and upgrades.✓Conducted system backups and disaster recovery planning to minimize data loss risks.✓Assisted in IT procurement, evaluating vendors and negotiating contracts.✓Developed and documented IT policies, procedures, and best practices.

Philippines

✓Handle network and hardware troubleshooting in an enterprise environment.✓Track and document IT equipment issues to facilitate timely resolution.✓Handle troubleshooting and maintenance of IT equipment.✓Provide support in monitoring and deployment of IT equipment.