Ardie Abel

Ardie Abel Email and Phone Number

Team Lead @ Cognizant
Metro Manila, Philippines
Ardie Abel's Location
Metro Manila, Philippines
Ardie Abel's Contact Details

Ardie Abel work email

Ardie Abel personal email

n/a
About Ardie Abel

I've been working since 2012 related to Customer Service with industries such as outsourcing, banking, and technology. I have dealt with both local and foreign clients and customers particularly in the US, Australia, UK, and Singapore. I have keen attention to details and I'm very efficient.Skills Summary:● Software: Zendesk, Bliss, Redbull, gCases, Salesforce (Orca and Chappie), Phone Systems(Avaya, LiveOps, Google Voice/Hangouts, and Genesys)● Microsoft Office: Excel, Word, PowerPoint, Publisher, One Note, and Outlook● Google Applications: Word, Sheets, Presentations, Gmail, and Chrome● Excellent Communication Skills focused on Customer Service and Escalation Handling● Management skills focused on agent’s growth & development and shift facilitaon● 50 WPM Typist

Ardie Abel's Current Company Details
Cognizant

Cognizant

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Team Lead
Metro Manila, Philippines
Website:
cognizant.com
Employees:
340955
Ardie Abel Work Experience Details
  • Cognizant
    Cognizant
    Metro Manila, Philippines
    View
  • Cognizant
    Team Lead
    Cognizant Sep 2017 - Present
    Taguig, Philippines
    View
  • Uber Technologies Llc
    Community Operations Specialist
    Uber Technologies Llc Jun 2016 - Sep 2017
    Ncr - National Capital Region, Philippines
    We're providing support in UBER drivers in SENA region with their payment and technical queries. Also, I work as a coach, where I handle escalations and provide support for the team (product support, coaching, and doing quality audits).
  • Microsourcing
    Chart Retrieval Specialist
    Microsourcing Jan 2016 - May 2016
    Ncr - National Capital Region, Philippines
    My task is to obtain medical records from different healthcare facilities in the US on behalf of our partnered healthcare provider for HEDIS and PIA review.
    View
  • Jpmorgan Chase & Co.
    Fraud Prevention Specialist
    Jpmorgan Chase & Co. Mar 2015 - Dec 2015
    Ncr - National Capital Region, Philippines
    As a Fraud Prevention Specialist, it's our task to review flagged transactions and decide if it's fraudulent or not. We verify transactions through outbound and inbound calls.
    View
  • Teletech Philippines
    Customer Service Representative
    Teletech Philippines Jun 2014 - Mar 2015
    Lipa, Calabarzon, Philippines
    View
  • Paragon International Customer Care Inc.
    Shift Manager
    Paragon International Customer Care Inc. Dec 2012 - May 2014
    Ncr - National Capital Region, Philippines
    It's my primary role to facilitate a team (escalations, coaching, audits, performance reporting) for an online gaming account. We make sure that we'll process payouts inline with our policies and transaction limits.

Ardie Abel Education Details

Frequently Asked Questions about Ardie Abel

What company does Ardie Abel work for?

Ardie Abel works for Cognizant

What is Ardie Abel's role at the current company?

Ardie Abel's current role is Team Lead.

What is Ardie Abel's email address?

Ardie Abel's email address is ar****@****ant.com

What schools did Ardie Abel attend?

Ardie Abel attended Southern Luzon State University.

Who are Ardie Abel's colleagues?

Ardie Abel's colleagues are Karthikeyan S, Sayan Saha, Swayangprajna Nayak, Pravallika J, Reehan Shaikh, Vandita Vulimiri, Vignesh Waran.

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