Within her role as Director of Operations, Ardith was responsible for all daily operations, quality of service, and growth of revenue. She administered all internal processes including sales inquiries, new client start-ups, client/caregiver matching, scheduling, human resources, and staff/caregiver credentialing requirements.Furthermore, Ardith has cooperated with Franchise/Owner on client and caregiver management issues as needed. She has supervised operations team of five and caregiver team of 100+ to deliver exceptional client service experience. She also oversaw hiring and training while directly handling performance improvement counseling, coaching and terminations.Few core functional areas include:• Effectively set goals for all positions within the company that lead to a quarterly bonus.• Successfully enhanced schedule efficiency by moving caregiver scheduling to computer database system.• Rebuilt job descriptions to clarify duties and line up with appropriate goals.• Streamlined hiring and training process and improved competency tracking tools.

As an Operations Director, Ardith has directed medical support teams by ensuring that standard procedures and operations were being executed efficiently while guaranteeing optimal patient satisfaction. She has managed facility management services including urgent care center, collection lab, physical therapy and specialty clinic which were spread out over two buildings and 5,000 sf., with annual sales over $2M.Ardith has supervised operations teams of twenty (salary and hourly) to delivery exceptional customer service and patient experience. She was responsible for all hiring, training, performance improvement coaching, and terminations. She has improved the number of scheduled patient visits per day by studying the peak walk-in periods and scheduling appointments around them more efficiently. Few core functional areas include:• Efficiently worked with leadership to identify gaps and executed changes to ensure best patient care.• Oversaw key metrics and center’s profit and loss.• Served as a business leader to current/prospective patients and clients while supporting and managing center.• Enhanced center financial drivers including customer and employer experience survey scores up by 50% from start.• Successfully minimized patient turn-around times by an average of 11 minutes per visit.• Organized cross training initiatives across all positions while maintaining financial goals.

Within her role as Special Projects facilitator, Ardith has supervised two Quality Assurance personnel and 14 Branch Managers to deliver exceptional compliance and cost control through efficient and mindful operations. She has worked as the Quality Assurance (QA) Department Supervisor, District Manager, and Contracting Specialist for 14 locations, reporting directly to C-level management.Furthermore, Ardith was closely associated with QA team to develop and roll out internal electronic audit processes, improved timeliness of reporting and accuracy of statistical and trend analysis. She has steered initiatives to utilize digital tracking logs and shared file utilization so inventories could be shared internally in short lead time situations.Few core functional areas include:• Handled launch of a new 10,000 sf facility, attaining $3M in annual sales.• Professionally ensured compliance with Reno VAMC contract as well as state, agency, and internal regulations.• Gained continuous accreditation for all branches through The Joint Commission (TJC) external audits.• Uniformed inventory processes and decreased supply costs by 7%.

As a Branch Manager, Ardith has effectively enhanced branch productivity and profitability through analytical and collaborative leadership across all daily operations including warehouse management, procurement, delivery routing, and client services. She has led 18 branch personnel serving over 1,500 US Veteran patients in their home in northern Nevada and parts of California.Ardith has improved branch productivity and minimized expenses by creating an effective delivery and routing system. She was also responsible for hiring, training, performance development, coaching, and terminations.

Within her role as Location Operations Manager & Location Sales Manager, Ardith has steered continuous operations and marketing improvements in a previously underperforming location and positioned the branch at the top ranking in its completive area. She has administered all daily operations including inventory control, TJC and billing compliance, cost controls, patient satisfaction, and employee engagement.Furthermore, Ardith has directed inventory control processes resulting in 40% improvement in compliance and reduced costs. She has elevated patient satisfaction and lowered operating costs significantly by establishing routine delivery routes for patient care technicians to see their patients on a regular and consistent basis.Few core functional areas include:• Led team of six salary and hourly operations personnel.• Supervised all HR activity including hiring, training, safety initiatives, and terminations.Achievements of this role include:• Successfully enhanced Fallon area market share for home oxygen patients by 14% through strategic networking with local medical facilities, doctor offices, and hospitals.• Effectively launched new product line for company (power wheelchairs) within service area and received special recognition for being the first location to market and sell product as well as gained top seller recognition within district area.

As a District Area Manager, Ardith has served as a liaison between corporate office and area stores by making regular visits to locations and interacting with staff and management. She has developed implemented, and monitored a successful district-wide performance improvement plan for stores with district.Ardith has created a strong team of salaried managers and guided them in the implementation of business plan strategies while maintaining and improving profit margin goals. She has managed hiring, training, coaching for performance improvement, and terminated as necessary. She has also supervised 14 salaried managers and 100+ hourly staff across 14 retail stores in all daily operations.Achievements of this role include:• Successfully turned district-wide negative sales standing to positive sales standing through insightful operations evaluations with a 6-month period.• Executed a successful action plan targeting manager training, strategic new hiring and performance practices, store maintenance, and merchandising.

Ardith took on progressive responsibility over a 7-year period starting as Store Manager, then being promoted to District Manager, Fleet Sales Management (proprietary fuel credit cards), and finally Regional Merchandise Specialist. During this time, she built a reputation for turning under-performing stores, districts, and regions into top-ranked locations. She provided leadership in up to 95 retail regional convenience stores through regular visits, field personnel coaching, and training and development of store managers while also driving performance through strategic hiring, training, and coaching. She partnered with other key personnel to reduce loss (Safety & Security) and increase sales (District Managers) and identified inefficiencies and made recommendations for process improvement. She succeeded in generating new revenue by coaching staff on effective sales and merchandising techniques and regularly checking in to make sure that plans were being worked. She also strategically controlled inventory to maximize budgets, and improved merchandising throughout region.Achievements of this role include:• Achieved complete turnaround of underperforming stores region-wide, attaining 100% compliance in a 90-day period, resulting in 28% increase in category sales.• Ranked #1 region in state. Improved revenues through strategic product placement, increased product rotation, and effective visual presentation. • Controlled budget. Kept shrink below company standards, attaining 11% increase in sales YOY. Secured over 129% of 2004 sales goal of 850K gallons of fuel.