Lead the Reservation Department

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Task Force team - New rebranding of the existing hotel.Cross Paasha Bali Seminyak & Cross Vibe Paasha Atelier Bali KutaAs a Task Force team member in the E-Commerce section, with role entails designing and implementing the new system - TravelClick, as well as implementing new formats and templates based on Corporate team guidance for e-commerce daily operations. Responsible for ensuring smooth and efficient processes, enabling the team to operate more effectively and achieve optimal outcomes in a constantly evolving environment. With innovation and efficiency at the forefront, the goal is to establish a solid foundation for business success in the digital market.

Pre-Opening team

> Register, contracting and set up new Online Travel Agent.> Propose and implement rate strategy among Online channel.> Determine campaign and promotion to be published for OTA.> Handle all incoming reservations from OTA and ensure all detail in place.> Summarize and share all booking detail to the operation team on the resort.> Regularly meeting with OTA's account manager.> Incharge in reservation operation.> Handle incoming calls from internal and external.> Conduct weekly meetings to review online sales performance.> Provide suggestions to improve and boost online room production.> Together with all sales team and revenue management to prepare Yearly Budget.> Responsible for achieving the sales team and individual budget.

> Answering all incoming mail (asking about the info or price quote) from the guests or from travel agents. > Promotion via the Internet through the website. > In continue check competitors through the website. > Ensuring / check commissions to be paid to online travel agents.> Evaluate market trends and competitor activity and provide analysis and recommendations to management.> Ensure parity rate for all online travel.> Looking for new portal / online companies to selling hotel rooms for the achievement targets.> Provide coaching to colleagues (reservation and operational team) on best practices.

> Answering all incoming mail (asking about the info or price quote) from the guests or from travel agents. > Promotion via the Internet (through the website or email). > Assist Hotel for promotional activities such as email blast.> Creating and updating the concept of the hotel website then discussed with hotel management and then asking the webmaster to make the website more interesting.> Promotion through social networking tools: Facebook > In continue check hotel competitors through the website. > Creating a discount coupon particularly Spa Treatment and Romantic / Candle Light Dinner for FIT guests who book through the online booking / website. > Ensuring / check commissions to be paid to online travel agents.> Evaluate market trends and competitor activity and provide analysis and recommendations to management.> Analyze reports and monitor the ranking of a website through Google.> Ensure parity rate for all online travel.> Looking for new portal / online companies to selling hotel rooms for the achievement targets.> Provide coaching to colleagues (reservation and operational team) on best practices.

Running own business

> Employee recruitment and selection process.> HR budgeting.> Create and implementing PnP within the company.> Human capital management and development.> Daily rooster and scheduling.> Training program for the hotel staff.> Remuneration process.

Operational - Family retail businessMake sure all customer's order has well-taken care and no anything missing.

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