Ash A. Email and Phone Number
Ash A. is a Passionate information technology specialist with 10 years combined experience providing innovative technology solutions. at Electric.
Electric
View- Website:
- electric.ai
- Employees:
- 347
-
Information Technology SpecialistFreelance Jan 2024 - Present
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Tier 2 Support SpecialistElectric 2021 - PresentRemote-Implemented computer and mobile device management via MDM solutions such as Jamf, Kaseya, Jumpcloud, Microsoft Intune and SCCM.-Secured and monitored endpoints with IPS / IDS solutions such as Sophos, MalwareBytes, CrowdStrike, and BitDefender, Webroot & Windows Defender. -Exercised network fundamentals with troubleshooting of L2TP & SSL VPN, network device setup using TCP/IP, DNS & DHCP configuration, Cisco Meraki and Ubiquiti Unifi.-Created and deployed patches, policies, and profile configurations for MDM enrolled devices.-Supporting the full employee life-cycle of events from onboarding to off-boarding, device provisioning, and user access control. -
System AdministratorIt Authorities 2018 - 2021-Managed domain user accounts by utilizing group policies, security groups, and organizational units via Microsoft 365, Active Directory, Azure AD, and Google Workspace.-Responsible for implementing organizational wide changes using SAAS applications such as Okta, Slack, Adobe, Microsoft O365, Google Gsuite.-Served approximately 1000 clients totaling around 47,000 end users, both domestic and international spanning several industries including legal, financial, oil and energy, transportation, construction, and manufacturing. -
Bilingual Service Desk SpecialistCgs (Computer Generated Solutions) 2016 - 2018-Apple Mac OS and Microsoft Windows support specialist with proficiency in software support, and hardware troubleshooting.-Responsibilities included the creation of technical writing content, including knowledge base (KB) articles, and standard operating procedures (SOP).-Proficient experience using email, chat and phone support with ticketing systems such as Spark, Kustomer, Jira, WebTrac, and ServiceNow.-Logged, updated, and followed up with escalated incidents, while demonstrating quality communication skills in fluent French with extreme sensitivity to client satisfaction.
Ash A. Education Details
Frequently Asked Questions about Ash A.
What company does Ash A. work for?
Ash A. works for Electric
What is Ash A.'s role at the current company?
Ash A.'s current role is Passionate information technology specialist with 10 years combined experience providing innovative technology solutions..
What schools did Ash A. attend?
Ash A. attended Hillsborough Community College.
Who are Ash A.'s colleagues?
Ash A.'s colleagues are Uttam Kumar, Dayan Gomez Exposito, Ganesh Bhabhar, Biki Barman, John Mitchley, Elias Ramos, Alecia Thompson.
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