Ash A. Email & Phone Number

Remote

-Implemented computer and mobile device management via MDM solutions such as Jamf, Kaseya, Jumpcloud, Microsoft Intune and SCCM.-Secured and monitored endpoints with IPS / IDS solutions such as Sophos, MalwareBytes, CrowdStrike, and BitDefender, Webroot & Windows Defender. -Exercised network fundamentals with troubleshooting of L2TP & SSL VPN, network device setup using TCP/IP, DNS & DHCP configuration, Cisco Meraki and Ubiquiti Unifi.-Created and deployed patches, policies, and profile configurations for MDM enrolled devices.-Supporting the full employee life-cycle of events from onboarding to off-boarding, device provisioning, and user access control.

-Managed domain user accounts by utilizing group policies, security groups, and organizational units via Microsoft 365, Active Directory, Azure AD, and Google Workspace.-Responsible for implementing organizational wide changes using SAAS applications such as Okta, Slack, Adobe, Microsoft O365, Google Gsuite.-Served approximately 1000 clients totaling around 47,000 end users, both domestic and international spanning several industries including legal, financial, oil and energy, transportation, construction, and manufacturing.

-Apple Mac OS and Microsoft Windows support specialist with proficiency in software support, and hardware troubleshooting.-Responsibilities included the creation of technical writing content, including knowledge base (KB) articles, and standard operating procedures (SOP).-Proficient experience using email, chat and phone support with ticketing systems such as Spark, Kustomer, Jira, WebTrac, and ServiceNow.-Logged, updated, and followed up with escalated incidents, while demonstrating quality communication skills in fluent French with extreme sensitivity to client satisfaction.