1. Create and execute a strategic sales plan that expands our customer base and extends the company's reach2. Meet with potential clients and grow long-lasting relationships that address their needs3. Recruit sales representatives, set objectives, train and coach them, and monitor their performance 4. Identify knowledge gaps within the team and develop plans for filling them5. Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress6. Manage the month-end and year-end close processes

1. Arranged Quality Assurance Parameters as a current aggrements2. Manage performance of Contact Center for appoinred customers effectively and efficiently3. Conducting consultation (coaching) to contact center agents to improve service performance to customers4. Monitoring agent service recording to customers5. Periodically calibrate the assessment and supervision procedures with the contact center leader for the benefit of the overall contact center performance6. Conduct an objective assessment in accordance with existing regulations7. Carry out monitoring, counseling and systematic approaches to improve employee performance and productivity

1. Workflow design, SOP creation & development.2. People Management: team structure, recruitment, training & improvement3. Daily Operations:- Inbound channels- Outbound activities- Scheduling- Training- QC4. Analysis & Improvement:- Team Performance & Review- Conversions- Customer Feedback- New tech & feature implementation- Campaigns5. Report to Head of Contact Center

1. Managing a group of employees in the sales and marketing group.2. Work with and reports to the sales manager.3. Takes charge of the staff whenever sales manager is not around.4. Gain achievement target of a month.

1. Work as part of a sales and marketing credit card team.2. Contact customers directly by telephone to make sales by qualifying prospects3. Making relationships by focusing on customers’ wants and needs.4. Gain achievement target of a month, at least 80% from total amounts of credit cards.