Raymond Merry Email & Phone Number

Berkshire And Gloucestershire, England, United Kingdom

Bringing a wealth of experience in several sectors. With more than 10 years working as a Customer Services Manager and a Warehouse and Distribution Manager. Overseeing a variety of 3PL and e-commerce clients ensuring all orders are dispatched within the Clients SLA's. Keeping company costs to a minimum but still providing a first class service.Owning my own successful Catering business. I was able to work at the likes of Ascot Racecourse and Farnborough Airport. Overseeing up to 9 outlets and approximately 100 staff.I have now opened a Kenect Recruitment branch in Gloucestershire to assist Clients with staffing needs.

Bracknell & Ascot

Operating as General Area Manager responsible for day to day running of multiple customer facing food and drink premises. Managing floor and kitchen staff, stock due diligence, human resources and ordering as well as ensuring 5 star Food & Hygiene rating together with adhering to all health and safety regulations. Premises included numerous fixed and outside events such as Ascot Racecourse and Farnborough Airport.

Bracknell, England, United Kingdom

Founded Rumbly Tums, a specialised fixed and mobile outside events start-up catering business. Responsible for all aspects including P&L, Human Resources, Sales and marketing, day-to-day operation and ensuring highest levels of customer services as well as all health and safety requirements were met to a 5-star food and hygiene rating.

Langley, England, United Kingdom

Following a successful 5 year period at Pearson’s London head office, I was offered a promotion and relocated to Fairway’s head office in Berkshire as the Outside Events and Customer Service Manager. Responsible for managing a portfolio of 13 Key clients such as Mars, Dyson, Bollinger, ING Bank, Hiscox, The Childrens Society, Hertz Makaton and FIAT. Day-to-day activities including overseeing a team of 35 staff in the client services department and warehouse ensuring the highest levels of customer services were maintained and that all clients product fulfilment requests were achieved within company SLA’s. Also, experience in 3PL systems, E-commerce and FMCG.Reporting directly to the Managing Director and responsible for all monthly invoices and quarterly management reports to provide full accountability for the services. Continuously seeking to enhance and improve the service through regular in person client feedback meetings offering and identifying new operating procedures to increase customer satisfaction.

Langley, England, United Kingdom

Brought into the start-up client team to manage Post Room, Goods In, Photocopying, Archive and Porterage Service. Working at Pearsons head office and main publishing house containing the core publishing portfolio. Involved in the initial start-up of all departments, recruiting and managing a team of 16 staff to maintain running in an effective, proactive, professional manner. Handling all staff related requirements including performance management, career development and reward scheme. Processing all invoices and presenting ongoing monthly reports to senior management detailing accountability and performance.