Ronald Brown Email & Phone Number

Atlanta, Georgia, United States

Travel to PyeBarker Fire Safety branches throughout the United States, training office staff and Technicians on new ProfitZoom ERP desktop and mobile application. Facilitate classroom, one on one, and virtual training to support implementation of new ERP• Work on special project to develop and maintain LMS and Training documentation to support new ERP.• Perform level 2 helpdesk duties. Assisting users through various problems using new ERP.• Involvement with different levels of data migration, working with Branch personnel to ensure data inputted into the ERP is accurate and usable. • Train branch employees virtually follow up by traveling to the branch to train in person, followed up by supporting the branch virtually thereafter.

Canada

Deliver/facilitate training on how to use a custom CRM to employees located in branch offices throughout Canada for a global consumer and commercial services company.Assist in testing software quality assurance.Travel throughout Canada, participating in fieldwork with branch personnel.Select and prepare training sites.Delivery performed for Rollins Inc. (Orkin Canada)

Louisville, Kentucky Area

Engaged through Teksystems Inc to travel to GE Appliances locations to provide end user training on Oracle product. Two week engagement at each location, first week providing end user training with second week providing end user walk around support.Facilitate classroom and one-on-one training sessions on Oracle E-business Suite, with existing employees at GEA warehouse locations throughout North America.

San Antonio, Texas Area

Assisted with development and rollout of a new version of Company System used to schedule routes and manage Cash Logistics business. Facilitated small training sessions, as well as work one on one with employees to bridge gaps between their current knowledge and the new system. Assisted with testing new system and used training tools to convey excitement and knowledge of new processes. Worked onsite with employees, supporting efforts to promote new system.

Tampa/St. Petersburg, Florida Area

Facilitated classes of 10 to 35 students. Facilitated virtual training. Systems trained: Salesforce, DPI, M6, Vlookup, among others. Trained multiple lines of Business from Enterprise to Small Business. Products Trained: Fiber Optic Services, T1, T3, Broadband, Hosted PBX, SIP Trunking, etc. Experienced in SAP, WebEx, Nortel, Cisco Switches and Routers, CRM Salesforce, and Avaya products.Facilitated New Hire as well developing existing employees.

Columbus, Ohio Area

Facilitated a class of 25-30 Call Center Agents in systems training, product knowledge, day to day operations and sales training for a four week curriculum. Apply multiple training tools (participant guides, job aids, PPTs, demonstrations) to deliver training. Measure, track, and evaluate employee progress through the training curriculum to assess if the individual is ready to perform the needed work. Assist in evaluating trainees' performance via observation, assessments and/or classroom exercises. Coach end users and provide on the job training during nesting and on the floor training.

Williamsport, Pennsylvania Area

Exam Prep Course, Project Management

Comptia Certification, Network + Certification

Activities and Societies: CompTia Org