Andrew M.W. Reddie Email and Phone Number
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Andrew M.W. Reddie personal email
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With over 16 years of executive experience, I have cultivated a deep passion for developing teams and individuals while fostering an inclusive and vibrant organizational culture. Throughout my career, I've held leadership roles in people management, team handling, and operations across diverse industries and domains. My certifications in ITIL, Product Management, and Corporate and Product Strategy from prestigious institutions underscore my commitment to ongoing professional development.My dedication extends beyond traditional leadership responsibilities. I am deeply passionate about nurturing talent, cultivating growth mindsets, and fostering a culture of collaboration and innovation. Whether through mentoring, coaching, or implementing talent development programs, I prioritize the holistic development of individuals and teams.Furthermore, I thrive on embracing and championing organizational culture. Recognizing the profound impact culture has on performance and employee engagement, I actively work to promote values alignment, inclusivity, and authenticity within teams and across the broader organization.In addition to my professional endeavors, I find fulfillment in sharing insights and expertise through consulting and speaking engagements, where I inspire others to embrace similar values and principles in their respective journeys.
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Vp Of Operations And SupportTimus Networks Jun 2024 - PresentBoston, Massachusetts, UsTimus supports MSPs' and MSSPs' business growth goals with a solution that's easy for clients to adopt, and easy for IT admins to manage and deploy.The Timus SASE solution offers business owners the peace of mind by mitigating business risks and ensuring compliance standards are met. With always-on secure connectivity and Zero Trust Network Access (ZTNA), Timus frees employees from the constant worry of security. It enables secure, seamless access to company resources and applications anytime, anywhere, on any device—keeping businesses protected and productive, 24/7/365.
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Independent Business OwnerAndrew Reddie Sep 2019 - PresentExperienced, personalized consultant & motivational speaker
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Vp Of People Operations & DeliveryGreen Irony Jul 2021 - Mar 2024St. Petersburg, Fl, Us -
Co-Founder & CeoMadz Solutions Mar 2019 - Mar 2023Tampa, Fl, Us -
Director, Global SupportMalwarebytes Jul 2020 - Jul 2021Santa Clara, Ca, Us -
Director Of DeliveryGreen Irony Sep 2019 - Mar 2020St. Petersburg, Fl, Us
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Senior Director, Service OperationsConnectwise Jan 2017 - Feb 2019Tampa, Fl, UsThroughout my fruitful tenure with the leading provider of business management software, I initiated numerous strategic and experimental endeavors focused on scaling teams, tools, and processes. My exceptional capacity to scale the company’s operations with its rapid growth trajectory led to several promotions of increased responsibility. When I assumed oversight of ConnectWise’s service operations, I managed more than a third of the company’s total budget and effectively determined $15M in investments towards overhauling entire customer service and support operations. As a decisive and visionary executive, I promptly:► Formed a dedicated Customer Success team, elevating customer satisfaction scores by 15% annually.► Automated over 10% of previously manual process, generating $1M+ in annual cost savings. -
Director/Senior Manager Of Support ServicesConnectwise Jan 2010 - Dec 2016Tampa, Fl, UsWith an eye for strategy and planning, I quickly advanced through two promotions before assuming complete responsibility over $5M+ support services for a $40M software company specializing in a full product suite of help-desk, CRM, project management, remote monitoring (RMM), and managed cloud services. By implementing regular product knowledge and post-mortem account reviews, I instituted a culture of transparency and established a solid framework for strengthening client relationships.My technical and leadership expertise was pivotal in:► Reducing customer and product support lifecycles by 18%.► Directly boosting across-the-board sales, support, and service delivery KPIs.
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Partner Support Implementation ConsutlantConnectwise May 2007 - Jan 2010Tampa, Fl, UsMy early foundation as an implementation consultant for ConnectWise’s channel partner network means I am particularly attuned to delivering continuous value and creating all-around wins across organizations. Driven by ambitious challenges, I especially excelled at:► Building agile-ready technology partners fully certified on core platform configurations.► Steadily gaining expertise and insight into diverse portfolio of industries.
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Comptroller - Student GovernmentUniversity Of South Florida May 2002 - Dec 2006Tampa, Florida, Us• Administered over $250,000 of equipment across University Of South Florida. • Attend all appropriate meetings regarding A&S Fees.• Implemented computerized property system.• Maintain approval authority for all Activity and Service Fee expenditures of Student Government, College Councils and Student Organizations.• Manage and monitor $8.5 million across195 accounts.• Organized presentation workshops and trainings semi-annually for student organization financial officers regarding proper expenditure of A&S monies. • Oversee 4 Assistant Comptrollers.• Participated in project to convert Business Office to a web-based system.• Process all purchasing requests and travel documentation, process all invoices for payment and clear any remaining encumbrances. • Provide budgetary assistance to approximately 150 student organizations through annual training • Serve as a voting member of the Activity and Service Fee.• Served on the recommendation committee (ASRC) and provided committee members with current and past financial information.• Wrote and Implement office procedures. -
Assistant Comptroller - Student GovernmentUniversity Of South Florida Oct 2000 - May 2002Tampa, Florida, Us• Administered over $250,000 of equipment across University Of South Florida. • Attend all appropriate meetings regarding A&S Fees.• Implemented computerized property system.• Maintain approval authority for all Activity and Service Fee expenditures of Student Government, College Councils and Student Organizations.• Manage and monitor $8.5 million across195 accounts.• Organized presentation workshops and trainings semi-annually for student organization financial officers regarding proper expenditure of A&S monies. • Oversee 4 Assistant Comptrollers.• Participated in project to convert Business Office to a web-based system.• Process all purchasing requests and travel documentation, process all invoices for payment and clear any remaining encumbrances. • Provide budgetary assistance to approximately 150 student organizations through annual training • Serve as a voting member of the Activity and Service Fee.• Served on the recommendation committee (ASRC) and provided committee members with current and past financial information.• Wrote and Implement office procedures.
Andrew M.W. Reddie Skills
Andrew M.W. Reddie Education Details
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University Of California, BerkeleyCorporate And Product Strategy -
University Of South FloridaManagement Information Systems And Services
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Miami Dade CollegeAccounting And Business/Management
Frequently Asked Questions about Andrew M.W. Reddie
What company does Andrew M.W. Reddie work for?
Andrew M.W. Reddie works for Timus Networks
What is Andrew M.W. Reddie's role at the current company?
Andrew M.W. Reddie's current role is Motivating Teams to Achieve Success in IT Service Management.
What is Andrew M.W. Reddie's email address?
Andrew M.W. Reddie's email address is ar****@****ise.com
What is Andrew M.W. Reddie's direct phone number?
Andrew M.W. Reddie's direct phone number is +181346*****
What schools did Andrew M.W. Reddie attend?
Andrew M.W. Reddie attended University Of California, Berkeley, University Of South Florida, Miami Dade College.
What skills is Andrew M.W. Reddie known for?
Andrew M.W. Reddie has skills like Managed Services, Disaster Recovery, Itil, Virtualization, Cloud Computing, Saas, Professional Services, Data Center, Salesforce.com, Vmware, It Service Management, Solution Selling.
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