● Analyze business operations to identify inefficiencies, challenges, and areas for improvement.● Create tailored strategies and plans to address identified issues and meet business objectives.● Use data-driven insights to provide recommendations and validate proposed solutions.● Evaluate and enhance business processes to increase efficiency and effectiveness.● Help with financial planning, budgeting, and forecasting to ensure sustainable growth.● Provide training and development programs to build skills and knowledge within the client’s team.● Maintain regular communication with clients, providing updates on progress and addressing any concerns.● Keep up-to-date with industry trends, market conditions, and best practices to provide relevant and current advice.

● Developed and tracked key performance indicators (KPIs) related to customer interactions, contributing to informed decision-making and strategic planning.● Coordinated CRM with sales and marketing efforts to drive promotions and campaigns, boosting revenue and customer engagement.● Monitored and addressed customer feedback through the CRM, ensuring prompt resolution of issues and continuous improvement in service quality.● Implemented and managed CRM systems to build and strengthen customer relationships, increasing repeat business and customer satisfaction.