Areeb Alam Email & Phone Number

Georgetown, Ontario, Canada

• Created new and improved existing processes for IT Communications and internal documentation• Wrote SQL queries to create reports and power forms on our IT Request page• Worked with Active Directory to obtain and modify data for users within the company• Presented various metrics reports to the IT Team to monitor internal performance• Created workflow automations and processes using KACE Systems Management Appliance• Created Virtual Machines needed within the business… Show more • Created new and improved existing processes for IT Communications and internal documentation• Wrote SQL queries to create reports and power forms on our IT Request page• Worked with Active Directory to obtain and modify data for users within the company• Presented various metrics reports to the IT Team to monitor internal performance• Created workflow automations and processes using KACE Systems Management Appliance• Created Virtual Machines needed within the business using VMware• Constructed reports using IBM Cognos Analytics• Created forms on our IT Request Page to handle End User and Internal IT Requests • Composed documentation for various IT Processes• Experience troubleshooting issues with various IT Processes Show less

Georgetown, Ontario, Canada

• Providing IT End User Support to Mold Master employees• Troubleshooting Software, Hardware and Network issues• Managing Company smartphones using Blackberry Unified Endpoint Management (UEM)• Assisting with Company Migration Project• Creating queries using SQL to create reports • Creating presentations for the IT Team to relay information • Creating documentation to provide instructions to IT Personnel and for common IT Issues • Managing PXE Boot Imaging Server… Show more • Providing IT End User Support to Mold Master employees• Troubleshooting Software, Hardware and Network issues• Managing Company smartphones using Blackberry Unified Endpoint Management (UEM)• Assisting with Company Migration Project• Creating queries using SQL to create reports • Creating presentations for the IT Team to relay information • Creating documentation to provide instructions to IT Personnel and for common IT Issues • Managing PXE Boot Imaging Server • Repairing desktops and laptops (replacing LCD, Motherboard, Keyboard, etc.)• Managing Inventory of IT Equipment and ordering equipment as needed (Computers, Peripherals, Toner etc.) Show less

36 Regatta Ave, Richmond Hill, On

• Prepping new technology for teachers• Adding, removing and keeping track of inventory• Repairing technology (Desktop, Laptop, iPad)

Master Of Engineering - Meng, Computer Software Engineering

Bachelor Of Engineering - Be, Computer Engineering