Andrea Reed Email & Phone Number

Texas, United States

Dallas, TX

Dallas, Texas, United States

Dallas, Texas, United States

Utilized extensive knowledge in policy and claims management to lead a team of claims adjusters executing claim investigations for iso-based policies. Hired, trained,and developed staff. Responsible for 6 to 8 direct and 14 indirect reports. Performed field claim training and claim reviews focusing on file quality, customer service, and production..

Dallas, Texas

PROJECT MANAGER/ COMMERCIAL SPECIALTY CLAIMS MANAGERBrought on board to create and lead claims handling best practices, CAT Plan procedures, Quality Assurance questionnaire, tracker and procedures and to streamline claims handling requirements by line of business. Led grass roots integration of new client including creating claims process workflow, best.

Columbus, Ohio

Selected to lead and manage quarterly audit functions for centralized divisions of Commercial Property, Personal Property, SIU, Excess and Surplus, and Material Damage verifying consistent application of best practices, company policies, and state laws by claims and SIU operations teams, and ensuring prompt, fair, and equitable claims handling. Analyze.

Columbus, Ohio Area

Provided leadership and guidance to a team of adjusters executing claim investigations for ISO, BOP, Agribusiness, Boiler and Machinery and Cargo policies. Hired, trained, and developed a staff of 8-10 direct and 38 indirect reports. Performed daily, weekly, and monthly claim reviews focusing on file quality, customer service, and production; provided.

Olathe, KS And Chicago, IL

COMMERCIAL NATIONAL THEFT CLAIMS FIELD SUPERVISOR  2009 - 2013Directed a claims investigation team in the timely and accurate handling of commercial property claims*Created and presented training on contents evaluations increasing division accuracy from 87% to 95%.COMMERCIAL PROPERTY OFFICE CLAIMS SUPERVISOR  2007 – 2009Led a team of 7-9 direct adjusters.