Areesh I Email & Phone Number

Mumbai, Mh, In

Mumbai Metropolitan Region

- Overseeing day-to-day operations of Mumbai International Airport, managing a team of 10 personnel across various departments including security, ground handling, and facilities management.- Implemented streamlined processes resulting in a 15% increase in operational efficiency in my second year of tenure as Deputy Manager, through a successful implementation of Digi Yatra services.- Implemented comprehensive soft skills and grooming training programs for customer service executives, enhancing their communication, interpersonal skills, and overall professionalism, resulting in improved passenger satisfaction ratings.- Was part of major projects such as the transition of services from GVK to Adani resulting in improved passenger experience and higher CSAT scores.- Ensured compliance with all aviation regulations and industry standards, maintaining a strong safety record and minimizing operational disruptions.

Mumbai, Maharashtra, India

Experienced Guest Relations Specialist with a strong background in efficiently managing and resolving customer complaints within the airline sector. Proven expertise in addressing diverse customer concerns, ensuring satisfaction, and upholding the airline's reputation for exceptional service delivery. Adept at proactive problem-solving and great communication skills to navigate and resolve complex issues promptly.Communication Skills: Strong verbal and written communication abilities, enabling clear and concise interactions with passengers, addressing concerns, and providing comprehensive solutionCrisis Management: Skilled in managing escalated situations with composure and professionalism, diffusing tense interactions, and providing effective resolutions to mitigate potential issues.Collaborated cross-departmentally to implement process improvements based on recurring customer feedback

Mumbai, Maharashtra, India

Dedicated airline ground staff professional with a track record of ensuring seamless airport operations and exceptional customer service. Proficient in handling various ground duties, including passenger check-in, baggage handling, and facilitating smooth boarding processes. Adept at multitasking in a fast-paced environment while maintaining a keen focus on safety, efficiency, and delivering a positive passenger experience.Baggage Handling: Proficient in managing baggage services, ensuring accuracy in handling, tagging, and routing luggage while adhering to safety protocols.Team Collaboration: Skilled in working collaboratively with diverse teams to ensure on-time departures, resolve operational challenges, and maintain airport efficiency.

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Education record