Responsible for the development of new business within the territory.Playing a key role between the inside Sales Team and the customers by setting up appointments for new customers to learn about the company's products and servicesCollaborating with Marketing team to create, find, identify and qualify leadsFinding ways to produce sales appointments with new customers and to secure quality appointments for the sales team

Using Proper credit investigation tools and proper notation of applicationsVerifying customer informationInvestigating and verifying initial, extended and active-duty military fraud alertsSubmitting SSA-89 forms for verificationResponding to request for additional investigation

I am the lead teacher in a faith-based teaching center in which my roles consist of creating an equitable, reward-based learning environment while fostering a love for learning. Grades taught consist of 1st, 2nd, 3rd, 4th, 5th, and 6th.

Analyzed market trends and developed strategies to identify new business opportunities in the personal lines insurance sectorEstablished and maintained strong relationships with key stakeholders, including insurance agents, brokers, and underwriters to drive business growth for the companyDesigned and implemented a targeted marketing campaign stop remote personalized insurance products and services to diverse client baseMonitored and evaluated the performance of existing personal lines insurance products, recommending adjustments to optimize profitability and customer satisfactionCollaborate cross-functionally with sales, marketing, and product development teams to align business growth initiatives with company objectives and goals

Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategiesBuilding business relationships with current and potential clientsUnderstanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)Collaborating with sales and leadership to secure, retain, and grow accountsCreating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client informationCold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing processMeeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goalsMaintaining a pipeline of all sales administration using CRM softwareCollaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

Assisting all clients with their personal lines needs and getting them a better rate for their insurance.

Assisted in providing exceptional customer service by responding to inquiries, resolving issues, and handling reservations for rental vehiclesCollaborated with team members to achieve sales goals and increase rental agreementsConducted vehicle inspection to ensure proper maintenance and cleanliness standards were met before arrival.Utilized rental software system to process transactions, manage inventory, and generate rental agreements for customersParticipated in training sessions to enhance product knowledge, customer service skills and sales techniques

Provided top-tier technical support to customers via phone, email, and chat resolving complex issues efficiently and professionallyConducted in-depth troubleshooting of hardware and software problems, consistently delivering timely solutions to meet customer needsCollaborated with cross-functional teams to identify and resolve product-related issues, contributing to overall customer satisfactionMaintained accurate records of customer interactions and technical solutions in the CRM system, ensuring effective communication and follow-upParticipated in ongoing training and certification programs to stay up-to-date on the latest technologies and best practices in technical support

Exhibiting strategic leadership by overseeing weekly scheduling and implementation of 30 classes of 400-500 students, 50 teachers and 5-6 program management team.Assisting in operations and logistics support by monitoring all classroom materials for student teachers prior to and at the completion of each class session

Recruited, coached and developed 12-14 Guides and 4-5 Logistics Staff members.Planned and implemented logistical aspects of Camp, including but not limited to developing a daily.Camp schedule, organizing meals and snacks for 150+ participants and staff, and procuring supplies for all activities.Managed all Daily Elements including Staff Briefing, Participant Arrival, Transitions, Lunch, Snacks, Participant Departure, Clean Up/Set Up, Staff Debrief & More.Reacted to various external variables (e.g., weather constraints, late buses, changes in site) to pivot Camp logistics (e.g., schedule, curriculum locations, supplies availability) as necessary.

Conferred with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.Developed and maintained relationships with community referral sources, such as schools and community groups.Analyzed information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.

Managed members by approving and rejecting member’s checks.Created customer’s transactions online, which impacted 400 client’s daily.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.