As a Key Account Manager at Classplus, I manage and grow the relationships with existing and potential clients in the edtech sector. I leverage my MBA in Finance and Operations from Jamia Millia Islamia, as well as my skills in presentations and problem solving, to deliver value-added solutions and increase customer satisfaction and retention. I also have a Salesforce certification and a background in business analysis using spreadsheets, which enable me to use data-driven insights and tools to optimize account performance and revenue. Before joining Classplus, I was a Strategic Accounts Associate at Delhivery, where I contributed to the expansion and retention of key accounts in the logistics and e-commerce industry. I have over four years of experience in strategic account management, and I am passionate about helping businesses grow and achieve their goals.