Arefa Nila Email & Phone Number

Reno, Nv

•Processing transactions.•Identify and address clients' needs by providing a variety of services, resolve client problems either through direct personal action or referral to alternative branch or bank resources.•Identify and maximizes cross-sell banks opportunities through exploring needs.

•The key duty is customer service. •Processing payments and ringing up sales.•Assist with new associate's answer questions they might have to take care of situations at registers.

•Handle customer problems and questions using multiple computer programs•Identify and escalate priority issues per client specifications•Accurately process and record transactions using the designated tracking software.

•The key duty is customer service. •Processing payments and ringing up sales.•Assist with new associate's answer questions they might have to take care of situations at registers.-- cross-sell

•Prepare & edit online video lessons as per instructions.•Work directly with an assigned class of approximately 20-25 students, coach, and mentor.

Ca, Usa

•Deliver after-school Assignment/Computer/ Math instruction to students in groups (average of 20-30 students per group)•Help student for creative learning and plans•Conduct regular student assessments and communicate regularly with parents•Complete administrative responsibilities throughout the program

Ca, Usa

•Deliver after-school Literacy and/or Math instruction to students in groups (average of 7-10 students per group)•Obtain student placement data and help create student learning plans•Conduct regular student assessments and communicate regularly with parents•Complete administrative responsibilities throughout the program

Ca, Usa

Responsible for providing excellent customer service, maintaining merchandise presentation standards and execution of visual programs.

Ca, Usa

•Customer Service•Stockroom Support, merchandise sizing, ticketing and presentation

Dhaka, Bangladesh

•Worked as Senior Manager of Customer Service Department.•Supervise technical support team.•Manage Service Standard as per ITIL, ISO20000 & Security based on 27001, OLA & SLA & policies.•Assist Senior Management for Technology related strategic decision making, new initiatives, planning and implementation.

Dhaka, Bangladesh

•Managed Enterprise Applications of Bank which includes World class Core Banking software i.e Finacle of Infosys, Treasury and ALM Systems of 3i Infotech, Internet Banking of Sungurd, Collection System, SMS Banking, Central Bank Clearing & Electronic Fund Transfer System, around 50+ in-house developed software, Business Requirement Analysis and Vendor Management. •Developing different Script from Banks Database according Business Requirement & Report Generation/ develop.••Business Requirement Analysis to enhance Business and to co-ordinate for implementation in existing software and Parameter Setup.•Check data consistency to minimize error in the system.Achievements----------------------•Honored “Spot Award” for incidental manage and SWIFT related updates in the live system.• “Departmental Commitment Award” In recognition of outstanding contribution and achievement that exemplary dedication to BRAC Bank values.•Visited global financial IT institute Infosys-India, Worked in BRAC BANK core banking implementation project of Infosys-Finacle. •Achieved “Operation Trojan Horse” award in Core Banking Migration Project

Dhaka, Bangladesh

Provide lecture on Computer subject to undergraduate Students.

Dhaka, Bangladesh

System Analysis, Design, Documentation, Project Management, Quality Assurance, Business Development etc.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Computer Science And Engineering, 3.28

Hsc, Science

High School, Science, First Division (With Star Mark)