Responsible for a broad range of duties in managing and coordinating the hotel• Overseeing all hotel departments • Supervising the work staff and interacting with customers to ensure satisfaction• Motivating a hotel team to deliver service standards • Meeting budgets and exceeding revenue targets • Liaising closely with the sales and operations manager to make sure business is coming in at the right price • Uncompromising service standards • Delivering high quality service and ensuring standards are being met in all areas of the Hotel• Managing a team, supervisors and assisting them with their HR & Training responsibilities• Identifying new sales opportunities, new business potential, new companies and developments by fully utilizing the information available in the hotel and through electronic research as well as networking within the local business community

Responsible for daily operations in the Hotel:• promoting and maintaining good public relations with customers of the Hotel• serving customers and providing relevant information regarding activities and services• dealing with complaints and problems and taking control of an emergency situations while maintaining a positive and helpful image of the Hotel • assisting with the management and control of the Hotel facilities to ensure that the agreed targets and levels of performance are achieved.• supervising all staff to ensure that they carry out they duties and responsibilities in accordance with the programmes and shift systems to comply with the Hotel policies and procedures• ensuring that all income is reconciled and banked in accordance with financial regulations• ensuring that works, materials and equipment are ordered and that there is an effective system of stock and storage control