Arek Cempura Email and Phone Number
Wrocław, PL
Arek Cempura's Location
Wroclaw Metropolitan Area, Poland
Arek Cempura's Contact Details
Arek Cempura work email
- Valid
Arek Cempura personal email
n/a
About Arek Cempura
I encourage to disrupt of "we’ve always done it this way" and I support the challenges related to digital transformation. I encourage you to modify the way you operate, or simply determine to what extent technology would be useful and friendly for sales, marketing and customer service. I am "the godfather" of Maks - voicebot in Orange PL :)☛ 20 years' successful experience in B2C sales, CRM, product management and marketing [ATL, BTL, online, social media]. Managed marketing budgets up to 15 mln pln, ATL/BTL/ online /CMR campaigns experience.☛ 16 years' successful experience in digitization in banking/ finance sector. ☛ 20 years' experience multicultural/multinational/ multigenerational team manager.☛ 19 years' successful experience in B2B sales: IT & teleco hardware, IT & teleco software, contact center solutions, managed services and consulting services.☛ Experience with working in international companies in Poland and aboard.☛ Outstanding interpersonal skills and good coaching skills.☛ Creative problem solving. ☛ Skills, experience and expertise in:◆ Sales Management ◆ B2B and B2C Sales ◆ Win-Win Negotiation ◆ Team Management (up to 50 persons) ◆ Business Strategy ◆ Financial Services ◆ Payments ◆Digital Marketing ◆ e-Commerce ◆ Customer Acquisitions ◆ Marketing Strategy ◆ Marketing Communication & PR ◆ Social Media Marketing ◆ CRM ◆ Cross Selling ◆ Contact Center ◆ Retail Banking ◆Digital Banking ◆ Scrum Product Owner ◆Chat&Voicebot’s development ◆ RPA ◆ Digitization ◆ Project Mangament ◆ Problem solving☛ Defeats:What is defeat? Nothing but education; nothing but the first steps to something better.☛ Gallup - CliftonStrengths: Achiever | Arranger | Strategic |Relator | BeliefIf you have any questions about my experiences or would you like to discuss a potential opportunity, please contact me at: ✉ arek[at]cempura.pl Let's connect!
Arek Cempura's Current Company Details
Innergo
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☛ Head of marketing, EB and PR, Business Development Director
Wrocław, PL
- Website:
- innergo.pl
- Employees:
- 126
Arek Cempura Work Experience Details
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☛ Head Of Marketing, Eb And Pr, Business Development DirectorInnergoWrocław, Pl
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Lecturer At Postgraduate Studies "Sales Management"Uniwersytet Ekonomiczny We Wrocławiu Apr 2024 - PresentWrocław, Woj. Dolnośląskie, PolskaLecturer at postgraduate studies "Sales Management".Scope of lectures:- building a sales department- managing a sales department -
Mentor In The Program "Mentoring For Students"Uniwersytet Ekonomiczny We Wrocławiu Dec 2023 - Jun 2024Wrocław, Woj. Dolnośląskie, PolskaThe 14th edition of the Mentoring program for students of Wroclaw University of Economis organized by the Business Cooperation Center at the WUE.
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Lecturer In The Program Of Competences Of The FutureUniwersytet Ekonomiczny We Wrocławiu Sep 2020 - Jun 2024Wrocław I Okolice
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Mentor In The Program "Mentoring For Students"Uniwersytet Ekonomiczny We Wrocławiu Nov 2021 - Jun 2022Wrocław I OkoliceThe 12th edition of the Mentoring program for students of Wroclaw University of Economis organized by the Business Cooperation Center at the WUE.
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Professional Development ConsultantEffsol Oct 2023 - PresentWrocław I OkoliceProfessional Development Consultant.Certified Advisio Poland Consultant in the field of iP121 (Insight Profiler) -
☛ New Business Development, Pirios SaEffsol Aug 2015 - PresentCracowNew business development:- bot system (voice&chat) based on Lekta System - omnichannel contact center for new target group (banks/ insurance)- partner sales channelAchievements:- bot implementation for Orange Polska/ Play- contact center system implementation for Nationale Nederlanden/ Vienna Insurance Group/ Futuro Finance
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☛ Cmo - Interim Managament/ Business Development, Serwisprawa.Pl (Deviniti Group)Effsol Sep 2014 - Aug 2017Wroclaw, Lower Silesian District, PolandAccountable for marketing, business development, sales results and P&LResponsible for:◆ marketing strategy for SaaS products [neoKancelaria.pl/neoCompliance.pl]◆ marketing strategy for law services marketplace ◆ business development including new products ◆ sales developmentAchievements:- digitization of the legal service processes for PZU Group
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☛ Member Of Consulting Group - Crm Solution For Halyk Bank KazakhstanEffsol Jun 2016 - Dec 2016Member of international consulting group supporting Halyk Bank to choose CRM system.
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☛ Head Of Marketing, Eb And Pr, Business Development DirectorInnergo Jul 2021 - PresentWrocław, KrakówINNERGO jest dostawcą i integratorem rozwiązań informatycznych wspierających transformację cyfrową.INNERGO jest partnerem takich firm jak Alcatel Lucent Enterprise / Nokia / HPE / Aruba / Fortinet / Ascom / Jamf / Cisco / DELL/ Nutanix/ Lenovo/ SamsungINNERGO posiada status autoryzowanego sprzedawcy korporacyjnego Apple i dostawcy usług Apple
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☛ Podcaster#Tozależypodcast Mar 2020 - PresentWrocław, Łódź -
☛ Podcaster, Co-Host.Klientomania Feb 2018 - PresentWrocławI support building a good customer experience. Customer service is a cleverly prepared strategy, but it is also an art.At Klientomania.pl, we talk about a clever approach to the customer and its service. We discover and comment on the world of sales, customer service, marketing and relationships on the brand-consumer line.We inspire entrepreneurs and people professionally associated with these issues to act effectively, according to the times in which we live and prepare for changes that will undoubtedly come. And certainly look at our own habits and blockers like "we've always done it this way". -
☛ Bloger&Podcaster FreelancerHomodigital Apr 2021 - Dec 2023 -
Mentor In The Program "Mentoring For Students"Uniwersytet Ekonomiczny We Wrocławiu Nov 2020 - Jun 2021Wrocław, Woj. Dolnośląskie, PolskaThe 11th edition of the Mentoring program for students of Wroclaw University of Economis organized by the Business Cooperation Center at the WUE.
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Mentor In The Program "Mentoring For Students"Uniwersytet Ekonomiczny We Wrocławiu Nov 2020 - Jun 2021Wrocław I OkoliceThe 10th edition of the Mentoring program for students of Wroclaw University of Economis organized by the Business Cooperation Center at the WUE.
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☛ Head Of Ppk ProjectBank Millennium Dec 2019 - Jun 2021Wrocław, Woj. Dolnośląskie, PolskaSales and Marketing support for Millennium TFI to offer Pracownicze Plany Kapitałowe.Coordination actions and events on Bank's side.Cooperation with corporate sales team. -
☛ Head Of Daily Banking DepartmentBank Millennium Oct 2017 - Nov 2019Wrocław, PolandPreviously Euro Bank S.A. - Bank Millennium SA took over Euro Bank S.A.Responsible for strategy and execution of daily banking solutions, products and processes development and management.◆ current account offer for individuals with debit cards, overdraft and/ e-payments development - ”konto W pełni” impelementation◆ credit products for user of bank account◆ term deposit/ savings accounts, investment founds development,◆ bancassurance development,◆ benefits program for current account users development - codzienniezyskuje.pl◆ customer journey and strategy of acquistion and loyalization of customer◆ strong cooperation with marketing/ sales/ PR/CRM/ RPA implementation to achieve goals,◆ digitization of processes,◆ projects management.Accountable for P&L and NBI.Member of eMill project team (12/2018 - 11/2109) - products stream. Responsible for migration and reconciliation tasks:- current accounts- debit cards - ATM- savings accounts- deposits- payments - insurances- customer transactions historyBank Millennium SA took over Euro Bank SA - my previous employer. Member of eMill project team (12/2018 - 11/2109) - products stream. Awarded for the quality of work in the eMill project.Responsible for- preparation data base of customer for mass communication related to Euro Bank and Bank Millennium merger,- new offer of Bank Millennium.
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Mentor In The Program "Mentoring For Students"Uniwersytet Ekonomiczny We Wrocławiu Nov 2019 - Jun 2020Wrocław I OkoliceThe 10th edition of the Mentoring program for students of Wroclaw University of Economis organized by the Business Cooperation Center at the WUE
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☛ Expert, ConsultantThe Polish Bank Association, Electronic Banking Council Jan 2014 - Oct 2018Warsaw Area, PolandCo-organizer of the annual conference Contact Center Forum organized by Electronic Banking Council at the of Polish Banks Association.
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☛ Digitial Marketing Development For Impel GroupEffsol Sep 2015 - Jan 2016Wroclaw, Lower Silesian District, PolandBusiness consulting in area of marketingTraining: sales, social media marketingAdvisor to management board.Strategic consulting - digitization.
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☛ Senior Key Account Manager Banks And Financial CompaniesNtt Poland Dec 2013 - Oct 2014Warsaw, Masovian District, PolandResponsible for sales and professional services, accountable for sales results and P&L◆ Business consulting for Retail Banking: e-commerce, online banking, cross selling, antifraud, AML, FATCA solutions.◆ BI solutions. ◆ Voice biometric solution. ◆ Solutions: unified communication, colaboration, virtualization, data center, contact center.◆ xaaS: IaaS, PaaS,CaaS, CCaaS, next generation cloud. ◆ ICT managed services, IT outsourcing.
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☛ Head Of Marketing And Sales Support Department/ Директор Деп. Маркетинга И Поддержки ПродажIdea Bank (Getin Holding S.A. Group) Sep 2012 - Nov 2013Lviv, UkraineResponsible for marketing communication & PR, sales support for retail banking network, managing sales, marketing and trainers teams. Accountable for sales results and P&L.◆ e-banking development: 11% of customers actively used e-banking channel after one year of implementation. The number is higher by 2 points than average in Ukraine - 9%.◆ Increased brand awareness by 15% through TV advertising campaign backed up by BTL and online actions [source: GfK Ukraine]. ◆ Idea Bank was first in Ukraine to start placing YouTube adverts in marketing campaign. Created a dedicated YT channel. The advertising spot was vied over 369k times while average for spots in banking sector amounts to 11k.◆ New customer acquisition:- deposits: launched acquisition through eBanking: 17% in customer portfolio within first year after e-Banking launch;- cash loans: launched acquisition through Call Center and online channel: 15% share in all cash loans sold;-car loans: launched acquisition through Call Center and online channel (long channel support): 6% share in car loans sold.◆ Changed profile of Call Center from Customer Service to Sales - new sale channel for deposits and loans. ◆ Launched new Contact Center - project management: transfer to new location, implemented new IT system and business processes, devised new incentive system. -
☛ Head Of Direct Banking Development/ Директор Департамента Прямых Банкобских ПродажAlfa-Bank Ukraine Jul 2011 - Sep 2012Kyiv, UkraineResponsible for digital banking strategy and development, internet sales and after sales development, cross sell strategy and development, one to one marketing, CRM campaigns. Accountable for sales results and P&L.◆ Digital banking development strategy for years 2011-2013: defined products, income sources and market shares◆ Implemented cross selling strategy. Achieved 89% of anticipated sale plan with required profit margin. Project team turned into separate business unit with own sale objectives.◆ Implemented e-commerce/online payments [internet acquiring] with Alfa Bank Russia: market research and analysis, trend forecast for 2012-2015, service launch, creating offer and sales team.◆ Implemented m-banking for IOS/Android.◆ Generated Top Management buy-in for idea of upgrading bank’s website: selected interactive agency, worked out change concept and supervised implementation.◆ Online marketing: implemented Google’s remarketing, launched Alfa Bank’s social media profiles.◆ Revitalized e-banking (MyAlfaBank and Alfa Club – private banking): improved UX, implemented new functionalities, implemented one2one marketing – personalized offers for customers, integrated Bank’s system with CRM Siebel.◆ Deposit sale through eBank – 25% share in annual volume.◆ Created direct marketing team: 6 employees and 20 Contact Center Agents. -
☛ Head Of E-Banking DepartmentCredit Agricole Bank Polska S.A. Mar 2007 - Jul 2011Wrocław Area, PolandResponsible for strategy and execution of e-banking, e-commerce, online marketing, development and launch of e-commerce solutions. Projects management. Accountable for sales results and P&L.◆ Supervised rebranding LUKAS Bank to Credit Agricole: eBank and other websites change/ sales processes/ communication online.◆ Revitalized e-banking: functional changes/UX improvements/ pay by click implementation/ customer service through e-bank/ SMS token introduction.◆ Implemented installment loan in eshops in 6 months. Generated sale covered 15% of all installment credit volume while maintaining higher by 20% profit margin (compared to traditional channels).◆ Launched online acquisition of customers for cash loans. Online channel covered 19% of all cash loan volume.◆ Supervised one of the first Google Adwords implementation for financial sector in Poland [2006]: signed dedicated contract with Google, annual marketing budget over 1M PLN.◆ Created partner program for online customer acquisition, gained 10 – 35% share in online sale depending on product.◆ Implemented upgraded website lukasbank.pl: new CMS, reinvented „www customer path”, new application system online. As result daily number of UU increased by 50% and reached 14-18 k UU daily. Digital on-boarding. -
☛ E-Sales Department ManagerCredit Agricole Bank Polska S.A. Mar 2005 - Mar 2007Wrocław Area, Poland◆ Strategic consulting, including business plan and sales&marketing strategy development. Launch of internet sales channel, creator and project manager of www.KredytOnline.pl, project manager "Installment loan at e-Shops".
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☛ Branch Office DirectorDimension Data Polska Jan 2000 - Mar 2005Warsaw, Masovian District, PolandAccountable for sales results and P&L. Responsible for branch office management, sale of telecommunication solutions (Alcatel); call/contact center solution (Alcatel, Genesys, uCi Altitude); data solution (Alcatel, Cisco, Nortel Networks); IPT solution (Alcatel, Cisco); CRM consulting and projects management. Achievements:◆ Signed a framework agreement with TP S.A. for serving business clients in region. ◆ Signed a framework agreement with Telefonia DIALOG SA (NETIA) for serving business clients in region. ◆ Implemented contact center system for KRUK Inkaso/ Credit Agricole Bank Polska/ Santander Consumer Bank (previously AIG Credit). ◆ Implemented WFM InVision contact center agent management system for DIALOG SA (Netia).
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☛ Key Accounts Department ManagerTelefonia Dialog Sa May 1998 - Jan 2000Responsible for strategy for Key Account Customers Market, achieving sales target, developing standards, sales and after sales strategy, coaching and delivery of trainings, negotiations of agreements. -
☛ Area Sales ManagerAlcatel-Lucent Enterprise (Alcatel Business Systems Poland) Jul 1995 - Apr 1998Responsible for selling of Alcatel solutions, co-ordination of realization of contracts and after sales service
Arek Cempura Skills
Strategy
Crm
Banking
E Commerce
Team Management
Management
Internet Banking
Marketing Strategy
Business Strategy
Online Marketing
Sales Management
Marketing
Retail Banking
Business Planning
Competitive Analysis
B2b
Business Development
Telecommunications
Negotiation
Online Advertising
Sales
Credit Cards
Call Center
Project Management
Financial Services
Direct Sales
New Business Development
Direct Marketing
Marketing Communications
Mobile Payments
Social Networking
Email Marketing
Lead Generation
Digital Marketing
Coaching
Cross Selling
Mobile Banking
Ebanking
Social Media Marketing
Direct Banking Development
Customer Acquisition
New Technology Implementation
English
Contract Negotiation
Russian
Multi Cultural Team Leadership
Corporate Social Responsibility
Multi Cultural Team Management
Scrum
Agilepm
Arek Cempura Education Details
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Polish-American School Of Business Finance At Wroclaw University Of Technology/ Marketing, Law -
Electronics And The Telecomunnication
Frequently Asked Questions about Arek Cempura
What company does Arek Cempura work for?
Arek Cempura works for Innergo
What is Arek Cempura's role at the current company?
Arek Cempura's current role is ☛ Head of marketing, EB and PR, Business Development Director.
What is Arek Cempura's email address?
Arek Cempura's email address is ar****@****pura.pl
What schools did Arek Cempura attend?
Arek Cempura attended Central Connecticut State University, Wroclaw University Of Technology.
What are some of Arek Cempura's interests?
Arek Cempura has interest in New Teleco And Financial Services, Children, Runningbooks, Ecommerce, Human Rights, Sport, Economic Empowerment, Civil Rights And Social Action, Snowbording, Environment.
What skills is Arek Cempura known for?
Arek Cempura has skills like Strategy, Crm, Banking, E Commerce, Team Management, Management, Internet Banking, Marketing Strategy, Business Strategy, Online Marketing, Sales Management, Marketing.
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