I am passionate about process management and project management as means to obtain better results and maximize the use of resources, adding a structure that facilitates serving the customer needs. I am a Computer Engineering undergraduate with 7 years’ experience on customer-facing positions: understanding, translating and serving the needs of enterprise customers as a process owner, escalation contact, project management and even people manager.Select Accomplishments: • Customer satisfaction increase, generated through relation building and service improvement.• Successful process definition, management and transformation through service and customer changes.• Effectively led operations transformation initiatives across different regions.• Recognition: Bright Start (awarded for customer service), Friendly Hand (awarded based on peer feedback)Strengths• Effective communication: I communicate early, clearly and concisely to an audience that might be diverse in motives and expectations• Customer centrist: I understand the process and services exist to fulfill customer needs, not the other way around• Process oriented: I see processes as means to structure and simplify services in a way that increases quality• Diverse-team experience: I have worked with personnel and customers in all 3 regions, across different time-zones, cultures and languages, so I understand the complexities and challenges of remote teams.Skills• SAP SD, FICO knowledge• Service Management • Enterprise Applications• Customer Assessment• SCRUM knowledge• ITIL Processes• Project Management• ISO 20000• ISO 27000