Arelis Victor Garro Email & Phone Number

Heredia, Costa Rica

San Jose, Costa Rica

Costa Rica

- Maintain and develop project plans for the development and QA team.This involves working with people to determine priorities, working with the development leads on assignment of resources and following up on schedules.Appvance is moving to an Agile environment using SCRUM methodologies and my role is key to adjust a quickly changing list of priorities on a fast-pacing environment.

Global

• Project manager for the downtime tool design and deployment.• Process development and ownership, coordinating 20+ different systems and technologies.• Program owner for downtime management, coordinating 10 different teams.Skills:• Business acumen: Product Supply & Planning• Project Management• Service design

Costa Rica

Activities:• Process ownership for service level management and supplier relationship management• Customer facing on reporting, improvement plans, negotiations, escalations and special activities.• Interaction with other process owners to ensure levels of service meet customer expectations and agreements.• Documentation and evidence preparation for ISO 20000 audit (certification renewed March 2015)Skills:• Business acumen: payment and banking services, P&G• Improvement plans management and control• Team leadership

Costa Rica

Activities:• Release management process definition and deployment• Manage process structure, design and documentation• Carry process continuous improvement activities• Process reporting to upper management, global stakeholders and customer• Customer facing on process related conversations (escalations, improvement, process decisions)• Change and Release requests review and approval, in order to ensure process compliance and quality• Process training: material preparation and lessons• ISO/IEC 20000 ITSM owner for change and release management: ensure adherence to the norm, prepare documentation and records, audit process (both certification and surveillance).

Costa Rica

• Manage process structure, design and documentation• Carry process continuous improvement activities• Process reporting to upper management, global stakeholders and customer• Customer facing on process related conversations (escalations, improvement, process decisions)• Change requests review and approval, in order to ensure process compliance and quality• Process training: material preparation and lessons• ISO/IEC 20000 ITSM owner for change management: ensure adherence to the norm, prepare documentation and records, audit process (both certification and surveillance).

Costa Rica

• Responsible to lead and supervise a team of 18 SAP support specialists, supporting system of a 500 Fortune company• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.• Accountability for meeting team operational goals• Assign and direct work, appraise performance, reward and discipline employees, resolve problems and address staffing needs• Contact for alignment with functional leadership figures and global stakeholders• Regional customer facing figure for applications

Costa Rica

• Infopak solution architect and system administrator • Responsible for application maintenance and liaison with infrastructure support teams • Support contact for end users/authors in the client tool• Act as a customer contact in communication with third party providers• Customer representative on provider seminars and solution-related communications

Master Of Business Administration (M.B.A.), Project Management, Master

Bachelor’S Degree, Computer Engineering