Arellia Williams Email & Phone Number

Little Rock, Arkansas Area

• Write and review Training documentation for State of New Hampshire implementation project Act as maintenance support for company-implemented systems in the States of Iowa, Mississippi, and Virginia• Assist existing company project teams working for the States of New Hampshire and Delaware with deliverables including Federal Certification and Training documentation review and compilation• Perform research and material gathering to respond to bids/RFPs and create timelines/assignments • Use knowledge of company system and industry policy to write new content to address requirements• Review team member’s written assignments for accuracy, clarity, and fit with company goals • Work directly with clients to assist with system issues and track issues from initiation to closure• Evaluate proposed issue resolutions for completeness and quality• Manage enhancements to applications through design, testing, and documentation updates• Perform bid analysis to identify gaps/discrepancies in information to formulate questions and to address company gaps in expertise • Perform contract review/discussions with client/partner to serve company interests • Evaluate potential business solutions for risks and benefits and make recommendations to upper management• Work with hiring managers to identify needs and develop job posting, review/screen resumes and arrange interviews. • Ensure appropriate contract, background check, and other documentation is completed prior to start date• Provide status reporting on existing open staffing endeavors

Little Rock, Ar Offsite Location To New Castle, De

• Worked with Functional/Development Teams to review functional/technical design documentation for content, format, and adhere to project standards Oversaw 2 resources' assignments and provided guidance on questionable changes Used knowledge of company system and prior implementations to highlight problematic areas • Worked closely with Functional Design and Test Managers to draft deliverables Ensured deliverables adhered to contract requirements, met project standards, and followed English grammar rules• Assisted Business Development team, as needed, by reviewing RFPs/bids, gathering content for responses, writing new material, and reviewing other team members’ work• Created test cases for system integration testing• Developed test case template outside of project deliverables to aid in thorough and consistent testing Trained onsite Business Analysts on test case creation and processes Involved in regular meetings to discuss test case creation and testing progress• Trained new testers on test process and approach to tracking defects in TFS from initiation to closure• Tracked testing progress percentages of completion for group of 8 testers• Completed Microsoft Project training• Performed timeline evaluation and modification to meet actual needs of project• Following Offsite Project Manager’s resignation, assumed role of project timeline review and maintenance for company-specific tasks. Assisted with resource load and project work evaluation, and provided input.• Created invoicing report to track deliverables and change requests status’ • Created project onboarding process including checklists and detailed documentation to assist new comers and ensure all appropriate actions were completed for project-specific access• Worked closely with onsite managers for all contract and invoicing related matters involving bid response, contract, and other research• Provided weekly updates to project plan; participated in weekly management status meetings

Little Rock, Arkansas Area

• Performed research and material gathering to respond to bids/RFPs and create timelines/assignments • Used knowledge of company system and industry policy to write new content to address requirements• Reviewed team member’s written assignments for accuracy, clarity, and fit with company goals • Worked directly with clients to assist with system issues and track issues from initiation to closure• Evaluated proposed issue resolutions for completeness and quality• Manage enhancements to applications through design, testing, and documentation updates• Performed bid analysis to identify gaps/discrepancies in information to formulate questions and to address company gaps in expertise • Performed contract review/discussions with client/partner to serve company interests • Evaluated potential business solutions for risks and benefits and make recommendations to upper management• Worked with hiring managers to identify needs and develop job posting, review/screen resumes and arrange interviews. • Ensured appropriate contract, background check, and other documentation is completed prior to start date• Provided status reporting on existing open staffing endeavors

Little Rock, Ar Offsite Location To Des Moines, Ia

• Actively involved in full Software Development Life Cycle• Participated in walk-through of state’s existing system and business process• Gathered and validated requirements, by performing analysis and documenting design of new system o Responsible to review existing Design Specification Documents and update as neededo Responsible to write new Design Specification Documents state-specific screens• Worked directly with Project Manager and Lead Developer to document as-is/to-be processes, identify gaps, and document gap analysis• Solely responsible for test case preparation o Enhanced existing test cases by including exhaustive steps for testing functionality of application and provided clarity between action and result; wrote new test cases where new screens were introducedo Conducted system integration testing and performance testing while documenting defects and tracking to closureo Supported User Acceptance Testing by resolving misunderstandings and tracking defects to closure • Wrote training documentation and performed trainingo Taught in-class training sessions and assisted users in learning new applicationo Applied changes to approach based on feedback to enhance trainee understanding of application o Designed and developed computer-based training using Adobe Captivate o Taught co-worker Adobe Captivate and provided assignments for testing finished product• Participated in go-live and post-implementation support of users as they acclimated to the new system

Little Rock, Ar Offsite Location To Trenton, Nj

• Conducted system integration testing• Documented and resolved test script discrepancies between design and developed screens • Entered application defects and tracked to closure• Quickly learned precepts of child support enforcement program and system functionality• Quickly learned and applied thorough testing approach to assignments