Arellia Williams Email & Phone Number

Little Rock, Arkansas Area

• Write and review Training documentation for State of New Hampshire implementation project Act as maintenance support for company-implemented systems in the States of Iowa, Mississippi, and Virginia
• Assist existing company project teams working for the States of New Hampshire and Delaware with deliverables including Federal Certification and Training documentation review and compilation
• Perform research and material gathering to respond to bids/RFPs and create timelines/assignments
• Use knowledge of company system and industry policy to write new content to address requirements
• Review team member’s written assignments for accuracy, clarity, and fit with company goals
• Work directly with clients to assist with system issues and track issues from initiation to closure

Little Rock, AR Offsite Location To New Castle, DE

• Worked with Functional/Development Teams to review functional/technical design documentation for content, format, and adhere to project standards Oversaw 2 resources' assignments and provided guidance on questionable.
• Worked closely with Functional Design and Test Managers to draft deliverables Ensured deliverables adhered to contract requirements, met project standards, and followed English grammar rules
• Assisted Business Development team, as needed, by reviewing RFPs/bids, gathering content for responses, writing new material, and reviewing other team members’ work
• Created test cases for system integration testing
• Developed test case template outside of project deliverables to aid in thorough and consistent testing Trained onsite Business Analysts on test case creation and processes Involved in regular meetings to discuss test.
• Trained new testers on test process and approach to tracking defects in TFS from initiation to closure

Little Rock, Arkansas Area

• Performed research and material gathering to respond to bids/RFPs and create timelines/assignments
• Used knowledge of company system and industry policy to write new content to address requirements
• Reviewed team member’s written assignments for accuracy, clarity, and fit with company goals
• Worked directly with clients to assist with system issues and track issues from initiation to closure
• Evaluated proposed issue resolutions for completeness and quality
• Manage enhancements to applications through design, testing, and documentation updates

Little Rock, AR Offsite Location To Des Moines, IA

• Actively involved in full Software Development Life Cycle
• Participated in walk-through of state’s existing system and business process
• Gathered and validated requirements, by performing analysis and documenting design of new system o Responsible to review existing Design Specification Documents and update as neededo Responsible to write new Design.
• Worked directly with Project Manager and Lead Developer to document as-is/to-be processes, identify gaps, and document gap analysis
• Solely responsible for test case preparation o Enhanced existing test cases by including exhaustive steps for testing functionality of application and provided clarity between action and result; wrote new test cases.
• Wrote training documentation and performed trainingo Taught in-class training sessions and assisted users in learning new applicationo Applied changes to approach based on feedback to enhance trainee understanding of.

Little Rock, AR Offsite Location To Trenton, NJ

• Conducted system integration testing
• Documented and resolved test script discrepancies between design and developed screens
• Entered application defects and tracked to closure
• Quickly learned precepts of child support enforcement program and system functionality
• Quickly learned and applied thorough testing approach to assignments