a&o Hamburg City has a total of 2000 beds and 570 rooms. I coach and supervise 6 managers and around 40 to 60 employees. a&o Hamburg is a&o's largest asset and comes with high responsibility and a heavy workload.

A couple times per year I provide our English a&o welcome days in Berlin Mitte.New employee's that start to work for us in a&o all have the chance to go to the a&o welcome days. At the welcome days we explain to our new team members how to handle different situations in there daily work lives and what a&o is all about.What we talk about:- What is a&o vision, mission, values.- Guest relations- How to handle complaints- How to provide and receive feedback.-… Show more A couple times per year I provide our English a&o welcome days in Berlin Mitte.New employee's that start to work for us in a&o all have the chance to go to the a&o welcome days. At the welcome days we explain to our new team members how to handle different situations in there daily work lives and what a&o is all about.What we talk about:- What is a&o vision, mission, values.- Guest relations- How to handle complaints- How to provide and receive feedback.- Compliance - Different departments in our company. We make a walk through in our head quarts and our house Berlin Mitte to show what a&o looks like and what we provide for our guests.- And of course we have fun play some games, role play and this way we get to know each other and in the mean time learn about our daily work lives. Show less

Opening our new a&o building that will open from end of Februari 2020Tasks:- Recruiting entire team of Warsaw staff members.- Organizing/ checking all incoming orders to make sure everything arrives and that all furniture is placed in the correct places.- Setting up Front office, Back office, General Managers office, Food & Beverage so that it will be fully functional on the opening date.- Setting up a&o standards so it's know by the team.- Giving trainings to Front… Show more Opening our new a&o building that will open from end of Februari 2020Tasks:- Recruiting entire team of Warsaw staff members.- Organizing/ checking all incoming orders to make sure everything arrives and that all furniture is placed in the correct places.- Setting up Front office, Back office, General Managers office, Food & Beverage so that it will be fully functional on the opening date.- Setting up a&o standards so it's know by the team.- Giving trainings to Front Office team how to check in guests and daily working tasks.- Teaching Food & Beverage team how to serve guests and other daily working tasks. Show less

Temporary in charge of the two house a&o Munich Hackerbrucke & Hauptbahnhof to bring structure back into the daily work. a&o hackerbrucke has a total of 214 rooms and Hauptbahnhof 73 rooms. Both houses were my charge while in Munich.Goals:- Bring structure in back into both Munich houses.Accomplishment:- Set up new schedule program and explained to team how to use it.- Brought a start to structure into the reception to make daily work easier for employees and… Show more Temporary in charge of the two house a&o Munich Hackerbrucke & Hauptbahnhof to bring structure back into the daily work. a&o hackerbrucke has a total of 214 rooms and Hauptbahnhof 73 rooms. Both houses were my charge while in Munich.Goals:- Bring structure in back into both Munich houses.Accomplishment:- Set up new schedule program and explained to team how to use it.- Brought a start to structure into the reception to make daily work easier for employees and guest.- Organized kitchen & made sure daily processes where being followed & brought a start to structure the kitchen to make daily life better for employees and guests.- Set up a monthly Inventory count and made sure would be done by company guild lines in the future.- Brought structure to the front office managers giving certain managers responsibilities so good quality will be upheld in the future and confusion will be avoided.- Prepared building renovations and made a start with the renovations/roll out.- improved review ratings by 7,5% in Hackerbrucke and in Hauptbahnhof 3,5% in the time periode I was working there. Show less

In training to become General Manager for a&o.- Building up experience to be able to lead and manage a future building of a&o.a&o info:After that first successful year, a&o’s credo became the following: “Every year at least two new houses!”In the following years many more hostels have been opened and built, in cities such as Amsterdam, Berlin, Prague, Munich, Hamburg, Dresden, Leipzig, Vienna, Dusseldorf, Cologne, Nuremberg, Dortmund, Karlsruhe, Graz, Weimar… Show more In training to become General Manager for a&o.- Building up experience to be able to lead and manage a future building of a&o.a&o info:After that first successful year, a&o’s credo became the following: “Every year at least two new houses!”In the following years many more hostels have been opened and built, in cities such as Amsterdam, Berlin, Prague, Munich, Hamburg, Dresden, Leipzig, Vienna, Dusseldorf, Cologne, Nuremberg, Dortmund, Karlsruhe, Graz, Weimar, Frankfurt, Stuttgart, Salzburg and Aachen.Sixteen years later a&o now offers 22.000 beds with overnight stays increasing from 80.000 to 3.2 million. Show less

Venice 1 opened in 2017 and Venice mestre 2 opened in 2019 there are two buildings next to each other with a total of 2000 beds. Our a&o Hostels in Venezia Mestre are located in the district Mestre and in the immediate vicinity of the main station.I was working as Assistant General Manager in Venice. My main tasks are:- Recruiting and training a new Assistant General Manager to support the General Manager of Venice. - Optimizing team and bringing structure into the work… Show more Venice 1 opened in 2017 and Venice mestre 2 opened in 2019 there are two buildings next to each other with a total of 2000 beds. Our a&o Hostels in Venezia Mestre are located in the district Mestre and in the immediate vicinity of the main station.I was working as Assistant General Manager in Venice. My main tasks are:- Recruiting and training a new Assistant General Manager to support the General Manager of Venice. - Optimizing team and bringing structure into the work flow.- Checking & controlling Housekeeping to see where improvements can be made.- Checking daily proces to see if they are up to date & up to company standerd.- Innovating ideas to create more revenue in our hostel bar.- increase reviews percentage and work on complaints.Achievements:- Recruited a New General Manager Assistant.- Front Office Managers & Food and Beverage Mangers have a good communication among each other and can lead the front office & food and beverage teams with nearly any guidance.- Made a report/ to do list for maintenance to make sure building is up to company standards. Fifty Percent completed before i left Venice and rest was in progress by our maintenance team. - Gave a training about pest control to our Venice team and set up a good way of work so can be used in daily work if needed. Front Office managers have now taken the responsibility to keep the team up to date on pest control.- Checked many rooms together with housekeeping to improve cleanliness and point out areas of improvement.- Realized a 4-5% increase of reviews in the time period i was there compared to year before.- Set up a team to cover and answer reviews and work on all negative reviews to improve where possible.Revenue improvements:- Installed in both buildings 2 vending machines.- Selling postcards of Venice in both buildings- Selling bus tickets from in front of the hotel to Airport- Friday nights live music in Venice Mestre. - Selling new/more products at our Hostel Bar. Show less

The General Manager of Cologne left for other life experiences/opportunities. I replaced the General Manager for all three Cologne houses till there was a suitable replacement for Cologne.

Managed two smaller buildings of a&o. While the General Manager was focused on the rebranding in our bigger building in Cologne. Focus points while in Cologne:- I focused on minimizing unnecessary costs and waste of food and resources in both small buildings.- Teaching team how to work better together even though you don't work shift together.- Taught Front Office managers how to use our new a&o schedule program.- Gave advises to two Front Office Managers how to become… Show more Managed two smaller buildings of a&o. While the General Manager was focused on the rebranding in our bigger building in Cologne. Focus points while in Cologne:- I focused on minimizing unnecessary costs and waste of food and resources in both small buildings.- Teaching team how to work better together even though you don't work shift together.- Taught Front Office managers how to use our new a&o schedule program.- Gave advises to two Front Office Managers how to become better leaders and how to lead the team.- Went through the Front Office to make sure everything was up to date and to company Standards.- Invited our company Front Office Checker to give us a proper check to find out where improvements were needed. Show less

I started my work career with a&o as a Front Office Manager in Amsterdam. Amsterdam has 353 room and 1400 beds in total. Tasks:- Lead the front office team of around 35/40 people.- Train new staff.- Train, inspire and show school interns what hospitality is all about and give them a good impression about a&o.- Checking in day to day guests.- Answering questions and providing information about Amsterdam.- Complaint management.- Make improvements where needed… Show more I started my work career with a&o as a Front Office Manager in Amsterdam. Amsterdam has 353 room and 1400 beds in total. Tasks:- Lead the front office team of around 35/40 people.- Train new staff.- Train, inspire and show school interns what hospitality is all about and give them a good impression about a&o.- Checking in day to day guests.- Answering questions and providing information about Amsterdam.- Complaint management.- Make improvements where needed at the Front office.- Check daily work process and made sure they are done properly.- Being responsible for our reservations system & counting all the cash registers.- Searching and correcting cash differences.- Ordering supplies.- Made working schedules for the kitchen and reception team.- Networking with other companies so that we can provide better services for our guests.- Correctly processing administration.- Communicate with housekeeping and make sure for a smooth work flow.- Rooms division management.Accomplishments:- Got my leermeester diploma.- Sociale hygiene- Became a a&o social insider.- Got good recommendations from my General Manager.- Achieved a good working relationship with my team. Show less

Worked in the Group department of A&O for a couple weeks so that we could develop a better working relationship between our Amsterdam house and the group department. After learning the basic's how to set up a option, confirm a group, prepare invoices and send them and how insert them in our reservation systeem. We thought of ways how to improve our working relationship together and to ways make our working lives easier.

Interne Opleiding tot Front Office Manager bij A&O Hotels & Hostels.

Mijn werkzaamheden bij GiftForYou waren:- Klanten telefonisch ter woord staan.- E-mails beantwoorden.- B2B orders verwerken.- Binnenkomend Post verwerken en de afhandelen.- Handmatige uitbetalingen verwerken.- Klachten afhandelen.Bij GiftForYou heb ik ook samen met twee andere medewerkers het bedrijfsuitje van 2016 georganiseerd en uitgevoerd.

Mijn werkzaamheden bij Hotel/Hostel van Gogh waren:- Gasten telefonisch ter woord staan- E-mails beantwoorden- Gasten in en uit checken- Reserveringen aanmaken- Ontbijt begeleiden- Verkoop van kamers online beheren- Werven van nieuwe collega's- Ontvangen van betalingen en deze verwerken.- Gasten informatie verstrekken over de omgeving leuke evenementen die plaats vinden.- Groepen uitleg geven over de huisregels.Naast mijn gewoon taken bij… Show more Mijn werkzaamheden bij Hotel/Hostel van Gogh waren:- Gasten telefonisch ter woord staan- E-mails beantwoorden- Gasten in en uit checken- Reserveringen aanmaken- Ontbijt begeleiden- Verkoop van kamers online beheren- Werven van nieuwe collega's- Ontvangen van betalingen en deze verwerken.- Gasten informatie verstrekken over de omgeving leuke evenementen die plaats vinden.- Groepen uitleg geven over de huisregels.Naast mijn gewoon taken bij Hotel/Hostel van Gogh deed mijn Front Office Manager mij extra taken samen met mij dat hij deed als Front Office Manager. Dit omdat het altijd een droom van mij geweest is om door te groeien naar de zelfde functie. Show less

Mijn werkzaamheden bij Pathe waren:- Kaart verkoop- Usher- Gastheer- Verkoop van producten in de Pathe shop.- Klachten behandelen- Informatie verstrekken aan de gasten- Evenementen organiseren/uitvoeren; Bijvoorbeeld Ladies night, Opera, 50 plus bios etcetera.- Werven van nieuwe Collega's- Magazijn beheren- Leveringen verwerken.Naast mijn werkzaamheden volgde ik ook elke drie maanden een calamiteit training om met verschillende calamiteiten goed… Show more Mijn werkzaamheden bij Pathe waren:- Kaart verkoop- Usher- Gastheer- Verkoop van producten in de Pathe shop.- Klachten behandelen- Informatie verstrekken aan de gasten- Evenementen organiseren/uitvoeren; Bijvoorbeeld Ladies night, Opera, 50 plus bios etcetera.- Werven van nieuwe Collega's- Magazijn beheren- Leveringen verwerken.Naast mijn werkzaamheden volgde ik ook elke drie maanden een calamiteit training om met verschillende calamiteiten goed te kunnen handelen. De calamiteiten die wij beoefenden waren bezeerd op (grote) groepen mensen en kon variëren van brand tot een vechtpartij. Show less

Mijn werkzaamheden bij Nederzandt zijn het volgende geweest:- Gastheer.- Op en afbouw van evenementen zoals: bruiloften, vergaderingen, feesten en activiteiten.- Bar staan.- Mensen serveren van drinken en eten.- Evenementen begeleiden zoals: Bruiloften, vergaderingen, feesten en activiteiten.

Mijn werkzaamheden bij The Flying Pig Downtown waren:- Gasten telefonisch ter woord staan.- E-mails beantwoorden.- Gasten in en uit checken.- Reserveringen aanmaken.- Ontvangen van betalingen en deze verwerken.- Gasten informatie verstrekken over de omgeving leuke evenementen die plaats vinden.- Groepen uitleg geven over de huisregels.- Bar diensten draaien.- Voorraad beheren en te korten opgeven.- Leveringen verwerken.Bij The Flying Pig Downtown… Show more Mijn werkzaamheden bij The Flying Pig Downtown waren:- Gasten telefonisch ter woord staan.- E-mails beantwoorden.- Gasten in en uit checken.- Reserveringen aanmaken.- Ontvangen van betalingen en deze verwerken.- Gasten informatie verstrekken over de omgeving leuke evenementen die plaats vinden.- Groepen uitleg geven over de huisregels.- Bar diensten draaien.- Voorraad beheren en te korten opgeven.- Leveringen verwerken.Bij The Flying Pig Downtown ben ik werknemer van de maand geworden, omdat er een nieuwe reservering systeem gebruikt werd en ik mij zeer snel aanpaste op het nieuwe systeem. Dit heeft er ook voor gezorgd dat ik mijn collega's meer over het nieuwe systeem kon leren. Show less

Mijn werkzaamheden bij Paintball Jungle waren:- Groepen begeleiden tussen de 8 of 30 mensen.- Groepen uitleg geven over huisregels.- Bar diensten draaien.- Barbecue voorbereiden en bereiden.- Paintball velden repareren en bouwen. - Schoon maken van wapens en kleding.Naast mijn normale taken bij Paintball Jungle heb ik geholpen met het verhuizen van Paintball Jungle van Amsterdam naar Wormerveer. Ik heb toen met een aantal collega's alle velden opgeruimd en 12… Show more Mijn werkzaamheden bij Paintball Jungle waren:- Groepen begeleiden tussen de 8 of 30 mensen.- Groepen uitleg geven over huisregels.- Bar diensten draaien.- Barbecue voorbereiden en bereiden.- Paintball velden repareren en bouwen. - Schoon maken van wapens en kleding.Naast mijn normale taken bij Paintball Jungle heb ik geholpen met het verhuizen van Paintball Jungle van Amsterdam naar Wormerveer. Ik heb toen met een aantal collega's alle velden opgeruimd en 12 nieuwe velden gebrouwd in Wormerveer. Show less

Mijn werkzaamheden bij de plus waren:- Vakkenvuller.- Klanten helpen.- Kassa werkzaamheden.- Magazijn.- Schoonmaken.