• Provided personalized customer service by addressing inquiries, complaints, and conflicts with a positive and friendly attitude while maintaining clear communication.• Processed cash, card, and check transactions using a point-of-sale system while multitasking.• Collaborated with coworkers to ensure a smooth store operation and positive work environment.• Managed stress under pressure, finding quick solutions to unexpected situations like incorrect prices or out-of-stock items.

• Provided technical support for hardware and software issues to end-users through telephone, email, and remote access tools while maintaining friendly and professional communication.• Explained technical terms and systems to non-technical users in relation to their specific issues.• Created accurate and detailed documentation to track incidents, resolutions, and processes.• Collaborated effectively with team members to solve complex or unusual issues.• Maintained a calm and… Show more • Provided technical support for hardware and software issues to end-users through telephone, email, and remote access tools while maintaining friendly and professional communication.• Explained technical terms and systems to non-technical users in relation to their specific issues.• Created accurate and detailed documentation to track incidents, resolutions, and processes.• Collaborated effectively with team members to solve complex or unusual issues.• Maintained a calm and empathetic approach when assisting frustrated or stressed end-users. Show less

• Installed various technological systems including desktops and accessories, landline phones, projectors, and access points.• Performed updates, installations, and repairs on Dell desktops and Chromebook laptops.• Created accurate and detailed documentation to track incidents, resolutions, and processes.• Communicated with end-users in a friendly and professional manner to understand and resolve their issues.

• Provided personalized customer service by answering inquiries, addressed complaints or conflicts, and maintained clear communication with a positive and friendly attitude.• Processed cash, card, and check transactions using a point-of-sale system in a fast-paced environment.• Collaborated with coworkers to ensure smooth store function and a positive work environment.• Managed stress and remained calm under pressure, found quick solutions to unexpected situations such as incorrect… Show more • Provided personalized customer service by answering inquiries, addressed complaints or conflicts, and maintained clear communication with a positive and friendly attitude.• Processed cash, card, and check transactions using a point-of-sale system in a fast-paced environment.• Collaborated with coworkers to ensure smooth store function and a positive work environment.• Managed stress and remained calm under pressure, found quick solutions to unexpected situations such as incorrect prices, out-of-stock items, or dissatisfied customers. Show less