Carmen Ares Email & Phone Number

Oversee all Data Center day to day operations and processes, to optimize system availability and Operations efficiencies. Manage the IT Development Team. Complete ServiceNow approvals. Assign ServiceNow Incidents, Defects, Changes and Enhancements to eight Developers and maintain their project schedule. Conduct weekly team meetings and regular 1:1, including quarterly Performance Reviews and follow up on their Individual Development Plans. Approve weekly Time Sheets and Workday requests. Collaborate with many teams across Cardinal Health to contribute to the resolution of issues. SOX compliance. Create and maintain Standard Operating Procedures. Provide auditors with requested information and documentation. Ensure adherence of the SOPs for Audit Compliance. Maintain contracts. Process monthly department invoices utilziing Concur. Responsible for the administration, operations and security of two IBM Power Systems.Ensure system stability and data integrity. Complete all quaterly SOX Remediation Requests, including all daily access requests. Provide technical support to the end user community, as needed. Resolve critical system software, hardware and production issues. Perform monthly Initial Program Loads and system saves. Install Program Temporary Fixes quarterly. MessengerPlus administrator.

Oversaw all Data Center day to day operations and processes, to optimize system availability and Operations efficiencies. Responsible for system stability and data integrity on two IBM Power systems. Managed and mentored a team of four System Operators. Conducted Performance Reviews and followed up on their Personal Development Plans. Kronos payroll. Assisted Operators as needed when resolving issues, sharing knowledge and identifying opportunities for process improvement. Perform System Maintenance, including Initial Program Loads, Program Temporary Fixes, Save/Restore operations and system configuration. Submit manual procedures as needed, including nightly, daily, monthly and yearly jobs. Create and maintain Standard Operating Procedures. Collaborate with Cardinal Health Auditing teams during SOX auditing to ensure all requested documentation was provided and all inquiries were met. Upgrade HMC Consoles. Perform Iron Mountain Data Recovery (off-site storage facility) tasks by preparing backup tapes (media) for off-site storage.

Operate two IBM i systems, perform system maintenance, including Initial Program Loads, Program Temporary Fixes and Save/Restore operations. OS/400 Software and Hardware support. Provide technical support for the end-user community, including troubleshoot software, hardware and connectivity issues related to Thin Clients, Barcode/Impact & Laser Printers, Symbol Scanners. Monitor system jobs and manage job queues. Print Statements, A/P checks and in-house Zebra barcode labels. Submit manual procedures as needed, including nightly, daily, monthly and yearly jobs. Mentor two Operators.Document and maintain procedures. Designed and implemented BarTender Shelf Labels to be distributed to Pharmacies. Submit manual procedures as needed, including nightly, daily, monthly and yearly jobs. Team Lead during acquisition and integration with Cardinal Health. Planned and executed Re-IP of devices and conducted testing. Assisted with Accounts Payable functions, including the log of entries on General Ledger and generate and print AP checks. Assist the IT Director and VP Development with special projects.

Armonk, New York, Ny, Us

(Outsourced by VF to IBM - In support of Nautica & Vanity Fair Accounts)Provide advanced remote technical software and hardware support to the end-user community using Proxy Master and TeamViewer tools for several sites. Worked with “Manage Now” and “Change Management” ticketing systems. Opened, assigned, resolved and/or escalated problem tickets as needed in support of the VF Account which included The North Face, Wrangler, Lee, John Varvatos, Eagle Creek, Jansport, Kippling, Reef, 7 For All Mankind, Bulwark, Majestic, Red Kap, Vans, Napapiri & Nautica. Configured multiple applications to enable connectivity to databases and hosts using TCP/IP, DB2, ODBC, Oracle and 5250 emulation. Configure and troubleshoot Lotus Notes e-mail, Tivoli, Client Access, Citrix, Bosanova, PComm, MPLUS, Sequel Server Client, WinAxe, and JWALK.

Denver, Co, Us

(Acquisition of Nautica)Provide desktop hardware and software technical support. Build, install operating system, configure all applications and deploy desktops, laptops and peripherals to the end-user community. Utilized ActiveRolesServer to maintain network accounts in Active Directory environment. Responsible for providing the AS/400 teams with Operation’s documentation, extensive AS/400 Operations and database training and continued technical support. Investigate problem, identify root cause and provide optimal solutions. Collaborated with the network team to resolve LAN, WAN, TCP/IP connectivity issues. Performed wiring work when needed and during Market Week setup. Upgraded Merchandise Coordinator & Salesman laptops during Market Week.

New York, Us

Oversaw all AS/400 day to day operations of Nautica’s critical applications running on two AS/400 systems and provided 24/7 problem support to ensure all service levels were maintained for optimal system availability. Provide advanced software and hardware support to the end-user community.Performed the planning and execution of Operating System upgrades and Program Temporary Fixes installations. Maintained integrity of software and data libraries. Upgraded 3rd party software and installed license keys. Maintained software and hardware inventories. Maintained contracts. Manage user profiles, system and device configuration. Oversaw the installations, configurations, maintenance and troubleshooting of AS/400 system environments. Monitor logs, system messages and processes.Implement and manage backup tape documentation. Save/restore operations. Supervise an AS/400 Operator and eight Data Entry clerks. Submit payroll timesheets. Assist the IS Director and Manager with special projects, budgets, keep track of all inventories and reporting.

Computer Science

High School Diploma With Honors, Business Administration & Accounting