Aretha Geffrard Email & Phone Number

United States

Maitland, Florida, United States

Recruit nursing and allied professionals for travel, local contracts, and staff positions.Train and mentor new recruiters to ensure they meet performance goals and adhere to company standards.Develop and implement recruitment strategies to attract top talent in the healthcare industry.Create and manage KPIs for the recruitment team to measure performance and drive success.Utilize Laboredge ATS to manage candidates and job board.Submit qualified candidates through various VMS portals including Magnit, Vaya, Healthtrust, and Shiftwise.Source and prospect for qualified candidates that best fit our agency's needs and the requirements of our clients.Build and maintain strong relationships with candidates, clients, and healthcare facilities.

United States

Source, screen, and recruit qualified RNs and LPNs for local and travel contract positions.Build and maintain relationships with candidates to understand their skills, preferences, and career goals.Manage a book of business consisting of up to 35 nurses on assignment, ensuring their satisfaction and addressing any concerns or issues that may arise.Collaborate with account management team to understand their staffing needs and requirements.Coordinate interviews and facilitate the placement process from start to finish.Negotiate compensation packages and contract terms with candidates.Maintain accurate records and documentation in the ATS system.Stay updated on industry trends, market conditions, and best practices in healthcare recruitment.Provide exceptional customer service to both candidates and clients throughout the recruitment process.

Serve as the primary point of contact for handling and resolving customer complaints related to pharmacy benefits and services. Actively listen to customer concerns, empathize with their situation, and provide timely and effective solutions to ensure customer satisfaction.Educate injured workers, employers, and healthcare providers on the various pharmacy benefits available through our Workers Compensation program. Clearly articulate coverage details, medication formularies, prior authorization processes, and any other relevant information to ensure understanding and compliance.Facilitate transportation arrangements for Workers Compensation patients requiring after-hours assistance. Coordinate with transportation vendors, healthcare facilities, and other relevant parties to arrange timely and efficient transportation services for injured workers as needed.Maintain accurate records of customer interactions, complaints, and resolutions using our internal systems. Generate reports on customer feedback trends, service metrics, and transportation utilization to identify areas for improvement and drive operational efficiency.