Andrew R. work email
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Andrew R. personal email
Andrew R. is a Junior Project Manager at National Grid ESO.
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Junior Project ManagerNational Grid Eso Oct 2023 - Oct 2024Warwick, England, United KingdomDeveloped and managed MS Project plan for multiple software delivery and deployment projects.Developed and managed Risk Register to identify, monitor, and mitigate risks.Worked with both stakeholders and developers to ensure all parties were aligned with software features and requirements.Developed weekly reports to present progress to management.Created purchase orders and change requests throughout the course of the project. -
Project Management InternPulse Social Sports Group Cic May 2023 - Aug 2023London, England, United Kingdom -
Customer Support RepresentativeOpentable Nov 2021 - Aug 2022Assisted dining venues with modifying schedules, applying blocks, setting up experiences, menu management, and profile improvements.Provided clients with add-ons and additional features to increase revenue and customer interaction.Forwarded feature requests to developers to improve the product, while providing workarounds to achieve the utmost client satisfaction in the meantime.Escalated cases to relevant departments, such as Account Executives and Billing Specialists, when necessary.Adhered to all internal KPIs to achieve an average of 90% in customer satisfaction and internal QA scores.Worked with content writers and knowledge base team to update both internal and external knowledge articles. -
Team LeadSecurity Partners - Advanced Monitoring Solutions Oct 2020 - Nov 2021Performed interviews for new team members, set up KPIs for operators handling alarms, and created schedules for 24-hour coverage shifts for the existing team.Trained new recruits and shadowed new agents on regular basis during probation period.Prepared and updated support documentation and team cheat sheets upon product updates.Reviewed team performance and took necessary actions to maintain over 85% client satisfaction throughout the team.Monitored calls ensuring agents are following appropriate action patterns.Managed key client accounts and applied account specific protocol.Received escalated issues delivered by the team to avoid churn accounts. -
Head Of Onboarding & Key Account ManagerZeevou Apr 2020 - Oct 2020Prepared the user onboarding manuals and videos.Received feedback from clients to train the onboarding team and sustain the quality of onboarding.Trained onboarding team on how to assist clients with entering all of the data into the platform and integrating with OTA platforms via API and iCal.Prepared weekly and monthly reports of new and existing clients using the platformMain point of contact for Serviced Accommodation Managers with more than 50 units and onboarded accounts into to the Property Management System.Followed up with key accounts to better understand customer expectations of the platform and gathered feature requests.Coordinated with developers in the handling of technical issues to improve user experience. -
Product LeadWix.Com Nov 2016 - Jan 2020San Francisco, CaliforniaDeveloped timelines for developers to resolve issues based on priority and number of users affected.Coordinated with Third Party platforms to ensure smooth API integrations.Tracked competitor offerings and newest features and focused on improving customer experience. Developed and implemented strategies to maximize profits and market share, resulting in an average of 10% monthly growth and 1000+ new paid users.Communicated with support department to understand customer experience of the software in current use, existing feature requests, and most common issues. -
Customer Support RepresentativeWix.Com Sep 2015 - Nov 2016San Francisco, CaliforniaAssisted users with connecting domain names and configuring DNS recordsAssisted users with technical issues regarding their websitesCreated Special cases in JIRA for escalation to developersProcessed refunds and extensions for customers
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Front Desk StaffPlanet Granite Jun 2015 - Sep 2015San Francisco Bay Area
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Sales RepresentativeVerizon 4G Wireless May 2015 - Aug 2015San Francisco Bay Area -
Customer Service SpecialistMagic Suds Car Wash May 2008 - Apr 2015Leesport, Pa
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Internet Marketing Coordinator (Intern)Studio Center May 2011 - Aug 2011Norfolk, Virginia
Andrew R. Skills
Andrew R. Education Details
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Project Management -
Communication And Media Studies -
Conestoga Valley Senior High School
Frequently Asked Questions about Andrew R.
What is Andrew R.'s role at the current company?
Andrew R.'s current role is Junior Project Manager at National Grid ESO.
What is Andrew R.'s email address?
Andrew R.'s email address is ar****@****ing.com
What schools did Andrew R. attend?
Andrew R. attended Coventry University London, Old Dominion University, Conestoga Valley Senior High School.
What are some of Andrew R.'s interests?
Andrew R. has interest in Rock Climbing, Snowboarding, Digital Marketing, Hiking, Camping, Startups, Skateboarding.
What skills is Andrew R. known for?
Andrew R. has skills like Call Centers, Microsoft Office, Customer Service, Customer Satisfaction, Business Development, Account Management, Jira, Tableau, Data Entry, Cold Calling, Online Lead Generation, Marketing.
Not the Andrew R. you were looking for?
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Andrew R. Mackereth
Transforming Education | Growing Leaders | Leaving The World Better Than I Found ItNuneaton1ntlworld.com
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