Data Analyst
Current• Developed and maintained data dashboards and reports using Power BI.• Performed data cleaning, transformation, and analysis on large datasets to identify trends, patterns, and anomalies.• Collaborated with business units to identify key performance indicators (KPIs) and developed automated reporting systems for monitoring and tracking KPIs.• Designed and implemented Power BI dashboards resulting in an improvement in customer service KPIs within one month.• Developed advanced… Show more • Developed and maintained data dashboards and reports using Power BI.• Performed data cleaning, transformation, and analysis on large datasets to identify trends, patterns, and anomalies.• Collaborated with business units to identify key performance indicators (KPIs) and developed automated reporting systems for monitoring and tracking KPIs.• Designed and implemented Power BI dashboards resulting in an improvement in customer service KPIs within one month.• Developed advanced statistical models and machine learning algorithms to uncover valuable insights and trends.• Collaborated with cross-functional teams to define business objectives and delivered actionable recommendations.• Created and presented executive-level reports and dashboards to provide strategic insights and support decision-making. Show less