Arfa M. Email & Phone Number

Responding to incoming client inquiries and a variety of client issues including: account inquiries, transaction inquiries, and technological assistance, via chat, email and instant messaging. Training new agents through mentorship and shadowing programs.

• Co-supervised project with Dr. Bryan Koivisto and Dr. Sarah Sabatinos
• Assessing viable, all-natural sources of malic acid
• Assessing antibacterial and anti-fungal properties of malic acid and fumaric acid.
• Researching efficient methods of isolating and malic acid from natural sources (tobacco and yeast)

• Synthesized novel dyes for photovoltaic applications
• Performed laboratory experiments including reaction setup, workup, product purification, data collection and analysis
• Assembled and presented scientific findings to scientific-literate audience at the 8th Annual Chemistry and Biology Research Symposium – ‘Science at the Interface’

Toronto, Canada Area

• Taking comprehensive, well organized notes in each lecture for biology, chemistry, psychology, math, cell biology, biochemistry, and genetics
• Helping students with disabilities, registered with Academic Accommodation Support by providing notes to RU noted in a timely fashion.

Toronto, Canada Area

• Facilitating one-on-one academic skill development sessions for students attending Ryerson
• Identifying students' needs through communication and recommending appropriate strategies
• Facilitating/co-facilitating academic programming such as learning roundtables and collaborative projects within the Student Learning Support
• Promoting the academic support program with in-class presentations, distributing and posting flyers, and using online tools
• Actively contributing to the program by creating additional handouts and powerpoint presentations to add to the existing academic skill resources
• Maintaining student records and feedback

Toronto, Canada Area

• Represented students in the Chemistry, Biology, and Biomedical Science programs at Ryerson University
• Acted as a liaison between students and the science society, ensuring that events and services were catered to the students in the department
• Provided director updates at biweekly meetings

Toronto, Ontario, Canada

• Delivered science workshops to elementary students at Brian Public School
• Facilitated hands on activities, encouraging participation from all students
• Mentored students and coordinated meetings with team members
• Consistently punctual and responded to emails within 24 hours

Bachelor Of Science - Bsc (Honours), Biomedical Sciences, A+

Activities and Societies: Note taker, Ryerson Science Society, academic committee, events committee Minor: Psychology

Ontario Secondary School Diploma, A+

Activities and Societies: -Committee of MUA volunteers -Achieved 90%+ average