Arfa Ali Khan, G.I.T, Cmilt (Uk) Email & Phone Number

St. John'S, Nl, Ca

Mount Pearl Park, Newfoundland And Labrador, Ca

• Obtained BOSIET w/ CA-EBS certification for offshore survey work, ensuring compliance with safety standards and protocols.• Completed GWO BST training in Newcastle, UK, certifying readiness for offshore wind farm survey activities.• Facilitated efficient mobilization and demobilization of survey Sub Bottom Imager (SBI) equipment for Viking Link and Casssiopeia projects in the North Sea, UK, and Sicily, Italy respectively.• Cultivated strong relationships with client teams from SAIPEM, CSS, Ocean Infinity, ENERGINET, etc. • Proficiently processed data, including cable picking and anomaly identification, using EIVA NaviModel software for accurate project insights.• Completed training on processing Acoustic Corer data using Open DTect and ZoomSpace.• Managed 12-hour shifts as chief Geophysicist, ensuring smooth data acquisition, processing, and quality control.• Actively contributed to weekly project meetings, offering valuable insights and solutions for effective project coordination.• Delivered high-quality results to clients, exceeding expectations and fostering long-term relationships.

Truro, Nova Scotia, Ca

• Maintained the Accounts Payable inbox up to date• Uploaded and reviewed invoices to ensure accuracy of data captured from the invoices• Created invoice batches for parts, service, and General A/P for payment processing using CDK/PFW/IntelliDealer software• Entered and maintained accurate financial data in accounting software programs, in CDK/PFW/IntelliDealer software • Utilized DocuWare to store and manage electronic copies of invoices and other financial documents• Created batch making guides for parts and general A/P process documentations• Conducted research into DocuWare tools and provided recommendations for cost-saving opportunities• Collaborated with other departments and provided financial information and analysis as needed• Maintained a high level of accuracy and attention to detail in all accounting and financial functions.

Truro, Nova Scotia, Ca

• Sales Management: Purchased equipment from various manufacturers (Komatsu, Dynapac, GEHL, Gatormade, Michelin, HKX, H&H, Craig Manufacturing, Werk-Brau, JRB, Stanley Black & Decker, Geith, etc) to fulfill client needs.• Quality Control: Resolved any compatibility issues with attachments for the equipment to ensure proper functionality in the field including buckets, couplers, thumbs, grapplers, mulchers, hammers/tampers, etc.• Vendor Management: Maintained excellent communication with vendors resulting in standardization of discounts, material cost increases (MCI) and improvement of equipment delivery timelines.• Collaboration: Collaborated with finance, accounting, equipment services, and logistics departments to ensure accurate vendor supply chain timelines for clients.• Sales: Costed various deals for major construction clients,• Purchase Order Processing: Issued and processed purchase orders (PO) and sales orders (SO).• Enterprise Sales: Key role in purchase order processing and assisting with synthesizing and analyzing vendor quotes, resulting in 20% increase in month-on-month sales during this time period.• RFQs: Accounting for proper equipment being quoted to territory managers to ensure it matches the client needs. Equipment types included crawler excavators, wheel loaders, articulated and rigid dump trucks, motor graters, dozers, skid-steers, compactor, tractors, etc.

Managing daily operations, collaborating with institutions, and creating educational content. Course Development and Training: Creating learning material for and running in-person and online courses on supply chain and customer service/ sales. Training & Collaboration: Assisting in conducting course preparation, delivering Advanced Business Communication courses via webinars and information seminars, as well as providing leadership training and career counselling.

Lake Forest, Illinois, Us

• Client Requisition fulfillment: Coordinated logistics of product supply and fulfillment for government and healthcare clients, vendors, warehouse, distribution centers using SAP.• Escalation: Regarded as Customer Experience Team’s SME for all CS matters, escalated issues as per matrix and proposed solutions for escalated issues. • Supply Chain Experience: Accurately performed order entry, order follow up, shipment tracking, order updates, account corrections, credits, re-bills and returns. • MRP: Fulfilled orders and quoting with adherence to materials resource planning principals/materials management. Followed up and resolved any price discrepancies as well as aging PO’s.• Purchase Orders: Processed quotes and orders amounting to more than $3 million. Managed contracts and bids for Fortune 500 clients.• Inventory Control: Investigated issues, found root causes, and developed solutions for product inventory.• Customer Service: Month over month customer satisfaction rates of 90-100 %. Analyzed customer requirements to seize opportunities in order to promote the benefits of doing business with Grainger and tailored solutions with suitable products to deliver exceptional client experience. Arranged for the return for credit of items that are not acceptable, or which have been damaged in shipment.• ERP: Issued orders and updated client profiles in SAP ERP, SAP Ariba and other tools. Expedited the ordering and delivery process for products using SAP ERP systems and ensured invoice payments by monitoring the process from initiation of a purchase order through the receipt of the goods and billing from the vendor or supplier.• Product Database Management: Updated multiple clients’ CSP (customer specific pricing) and CMIR (customer material information records) in account database. Identified, analyzed, and reported discrepancies.• Health & Safety: Serving Member of the Joint Health and Safety Committee.

Halifax, Nova Scotia, Ca

• Handled more than 6700 insurance policies in a 12 month period with an overallperformance score of 90% and a 0% complaint rate.• Achieved a 100% Retention Score in the most recent monthly evaluation.• Selected by Admiral Halifax as a Training Facilitator for recent hires. Assistedtraining managers in the onboarding and training of new recruits.• Provided feedback from call quality monitoring to trainees.

Halifax, Ns, Ca

• Provided superior customer service, through a variety of channels including phone, email, or live chat.• Diagnosed issues and advised customers with respect to hardware, software.

Halifax, Ns, Ca

• Maximized leads and generated appointment bookings through professional customer service and selling techniques. • Handled inbound calls and made outbound calls delivered through a dialer. • Met or exceeded challenging targets including conversion targets. • Memorized specific “talk offs” and business offerings. • Captured and recorded information accurately according to the company/ client's quality standards. • Complied with established guidelines in achieving sales metrics – i.e. appointment bookings, appointment show rates, handle times, log on times, etc. • Developed knowledge of the product offering and provided impartial advice following established guidelines. • Participated in training and coaching sessions. • Worked on own initiative and participated fully as part of a team under the guidance of a coach. • Adapted to constant change i.e. program offerings, computer/ hardware tools.

Minneapolis, Mn, Us

• Provided genuine, welcoming customer service by staying knowledgeable about company promotions and product information. • Handled all quality assurance, product safety and recalled items in a timely manner.• Followed food freshness standards, including product rotation (FEFO). • Trained new team members and worked safely to prevent team member and customer injuries. • Scanned merchandise and performed inventory control duties for the warehouse stock.

Vancouver, British Columbia, Ca

• Conducted door to door sales. • Performed face to face sales and marketing of new services for clients.

Newfoundland And Labrador, Ca

- Performed various physically strenuous tasks with the grounds work utility workers.- Delegated tasks and supervised workers to ensure completion of tasks in a safe manner.- Inspected and reported work status to supervisory lead hands.- Resolved any issues that arose in the day to day operations, (e.g. equipment issues, employee placement issues, and/or task related issues).- Liaison with supervisory staff/ management to convey and resolve any issues of team members.- Filing of computer/ hard data, as well as organization of office/ utility supplies.

Newfoundland And Labrador, Ca

- Worked in Geochemistry lab on sanitation and calibration of lab equipment.- Produced a map of all Mars and Lunar Analogue Sites in Canada for my job mentor to be presented at the Joint Annual Meeting GAC-MAC SEG-SGA, Ottawa, Ontario.- Reconciliation of monthly financial statements and capable of account balancing and general discrepancy check-ups of monthly statements.

- Reported student progress and schedule changes in activities to respected teachers/management- Supervised two Groups of 40-45 students each from ages 8-18, involved in public speaking, athletic and problem-solving activities

B.Sc. Earth Science, Geophysics

Certificate, Oil & Gas Industry Operations And Markets