Arfa S. Email & Phone Number

Managed engineering tasks from cradle to grave with top 3 company supplier across 7 London Boroughs. Responded to a large volume of inbound telephone calls and service e-mails to resolve customer queries. Initiated and chaired meetings between suppliers and managers to improve facilities service operations. Developed and distributed service excel spreadsheets to suppliers to track progress of engineering tasks. Coordinated out of hours engineering services with security, customer and… Show more Managed engineering tasks from cradle to grave with top 3 company supplier across 7 London Boroughs. Responded to a large volume of inbound telephone calls and service e-mails to resolve customer queries. Initiated and chaired meetings between suppliers and managers to improve facilities service operations. Developed and distributed service excel spreadsheets to suppliers to track progress of engineering tasks. Coordinated out of hours engineering services with security, customer and supplier. Selected Achievements: Reduced engineer callout costs by 50% through tracking and cancelling repeated tasks on system. Mentored and trained 10 team members in navigating and uploading compliance documentation onto FSI Concept Evolution. Show less

Leatherhead

Worked in close partnership with the Senior Communications Executive. Researched and presented fundraising strategies, transcribed family interviews, wrote engaging content for the Trust's website, delivered administrative support to multiple members of the marketing and digital departments. Researched the branding of multiple charities for the 2017 Internal Brand Audit process whereby the goal was to design and create a new tagline. Selected Achievements:Planned and wrote… Show more Worked in close partnership with the Senior Communications Executive. Researched and presented fundraising strategies, transcribed family interviews, wrote engaging content for the Trust's website, delivered administrative support to multiple members of the marketing and digital departments. Researched the branding of multiple charities for the 2017 Internal Brand Audit process whereby the goal was to design and create a new tagline. Selected Achievements:Planned and wrote content for the “Internal Communication Guide 2018” and the Trust’s website. Designed 6 Family Support Worker care team profiles for distribution at nationwide volunteering events. Show less

Promoted to the role of Beauty Advisor on recommendation of the Area Manager. Took charge of the Premium Beauty and Fragrance section of the store. Delivered beauty consultancy services to customers. Organised successful monthly product launch events, displayed visual merchandise in an attractive manner across the store to attract clients. Created and maintained an accurate stock record of beauty products. Responsible for opening and closing the store on the weekends in addition cash balancing… Show more Promoted to the role of Beauty Advisor on recommendation of the Area Manager. Took charge of the Premium Beauty and Fragrance section of the store. Delivered beauty consultancy services to customers. Organised successful monthly product launch events, displayed visual merchandise in an attractive manner across the store to attract clients. Created and maintained an accurate stock record of beauty products. Responsible for opening and closing the store on the weekends in addition cash balancing procedures at end of business day. Selected Achievements:Promoted to Beauty Advisor within 1 year of starting original role as Customer Assistant. Achieved second rank for No7 Beauty and Skincare section in Premium Beauty Christmas sales in London South West Region in December 2016. Show less

Assisted customers in product usage, pricing and product availability. Provided assistance at tills. Maximised product availability by regularly replenishing the shop floor. Ordered products on behalf of customers through internal ordering system and managed any disputes on behalf of the customer with the customer services centre.

Wimbledon, London

Assisted visiting customers on product information, use, pricing and stock availability. Provided assistance and wrapping services at till points to customers. Liaised with senior managers to communicate about stock procurement and ensure inventory flow. Co-ordinated with cross-functional departments to provide instant support in the absence of other employees. Attracted customers towards products by managing departmental visual standards, including departmental layout and product displays.

Worked as part of a team of 10 to ensure the smooth running of graduation ceremonies. Escorted graduates to gown collection and photography sessions. Assisted with ticketing enquiries and location venues.

Kingston Upon Thames, United Kingdom

Worked in a team of 12 to raise funds for Kingston University's Annual Fund Campaign. Trained and used MOLE (Making Our Lives Easier) software to manage donor data. Updated alumni records for future fundraising campaigns. Processed one-off donations and regular donations via telephone calls. Raised over £1,400 during this time.

Bachelor Of Arts - Ba, Media And Cultural Studies, First Class

Achieved a First Class degree, including a First in my dissertation titled 'The Body in Pieces: Exploring the Online Construction.

A Levels, Media Studies, Sociology, English Literature

Activities and Societies: Prefect, Basketball, Badminton. A*BB

Gcse'S, 11 A*-C Including B In English And C In Maths.

Activities and Societies: Library Assistant, Deputy Head Prefect, Basketball, Badminton, Football. 11 GCSE's ranging from A*- C including.