Building solutions for next-gen enterprise AI-powered Contact Centers

• Designed, launched & built-out industry-leading wellbeing & coaching platform from the ground up across desktop & mobile to help grow company’s ARR by 500%.• Built platform from scratch and successfully scaled solution for a large number of blue-chip enterprise customers, 2 integration partners & resellers, tens of thousands of end-users, and several more customer launches planned in 2020.• Aligned org around key growth goals and metrics, and launched features & enhancements to establish a strong customer pipeline, achieve product-market fit within target verticals, and meet key app metric objectives. Increased user activation rates by over 200%, weekly engagement and retention rates by over 400%, and NPS scores by 100%.• Scaled, streamlined, and automated our health coaching platform to decrease average health coaching costs per client by over 60%, while simultaneously improving coach-client engagement rates and behavior change metrics.• Hired and lead a small high-performance team of product managers, designers, interns, and consultants.LifeDojo is an employee wellbeing SaaS platform for mid-size and large enterprises, and is bringing rigor and results back to corporate wellbeing. At LifeDojo, we use evidenced-based, clinically proven 12-week behavior change methods to help create a workforce that is more confident about their overall health and more satisfied with their job. We work in partnership with Fortune 1000 companies that are committed to the wellbeing of their workforce. LifeDojo combines thoroughly-researched content, highly-qualified health coaches and the interactive tools and support employees need to succeed.

Led Product Management, Design, and Analytics teams. • Designed, launched and built out the ecommerce, storefront, production, & fulfillment platform. Obtained product/market fit, drove triple-digit top-line growth, and helped achieve company profitability.• Developed and launched over 35 significant features and new product lines that doubled average conversion rate, increased average cart size by 50%, and more than tripled active sellers on the platform.• Led the design, development, and launch of corporate website. Through significant A/B testing, fine-tuned experience and increased Request Demo conversions by 32%.• Hired and led team of 2 product managers, 2 product designers, and 1 data analyst.GearLaunch is a 360 Degree Ecommerce platform that provides everything needed to sell on-demand products, including custom storefronts, payment processing, on-demand printing, analytics, marketing tools, fulfillment and customer service.

Acquired by Folio Investing.Led Product Management for all Web & Mobile applications. Built and managed a team of 6.• Developed and launched IPO platform, the primary revenue driver, across web and mobile. Scaled and enhanced product line to successfully complete 25+ IPOs including Square, GoPro, GoDaddy, Hubspot, Virgin America, and more.• Launched and led our 3 product lines across desktop web & mobile: Fee-free Stock Trading, IPOs, and Stock Rewards. Launched 50+ new features to achieve key business objectives.• Established key KPIs for our product lines. Defined, prioritized and executed roadmap to achieve KPIs and increase registered active users by 50x, capital market deal flow from 0 to 20 per year, and avg $’s invested by 100x.• Devised and led execution of company's mobile strategy. Grew our mobile presence from 0% to over 50% of unique logins.• Managed and mentored a high-performing team of 6 product managers. No turnover in the 2+ years that I led the team.LOYAL3 is an online investment bank and brokerage that works with issuers going public to sell IPO shares at the offer price to partners, customers, and consumers. The company has participated in a number of IPOs, including Square's, GoDaddy's, GoPro's, Virgin America's, Hubspot's, AMC Theatres', First Data's, and more. LOYAL3 also offers fee-free and fractional share investing with a goal to make it simple to own the brands you love.

Betfair, now Flutter Entertainment (LSE: FLTR), is the world's leading online casino and betting marketplace, is one of the largest companies listed on the London Stock Exchange (LSE), and is a FTSE 100.• Led iOS team through initial iPad app release and 4 follow-up releases. Pushed the envelope on design and feature-set to make the app Betfair’s premier user experience, a viable desktop replacement, and an award-winning app for the company with a 4.5 star app store rating.• Directed Android team through launch of new app and 3 follow-up releases that included complete UX/UI re-design, new code base, and several new features. The new app tripled unique users on Android and doubled ARPU.• Planned, owned, and maintained Betfair’s mobile product roadmaps. Evolved product strategies for each app, developed business cases for proposed features, and gained alignment with mobile org and Betfair’s executive team.• Defined feature set, developed wireframes, and detailed user stories and acceptance criteria for initial release of mobile website for US market. Leading mobile web team through the product implementation.• Promoted from Principal Product Manager to Director in less than 9 months after my hiring.

Business & Product Planning• Defined business goals, target schedules, features, & priorities for major new Flash Platform releases planned for 2010-2012. Developed detailed product requirements through analysis of business cases, customer input, competition, and use cases.• Formulated plans for major new products launched in 2010 – Flash Player and AIR for Mobile. Defined device & platform priorities, schedule & product requirements (features, UX, performance, & distribution), and Beta & Launch objectives. • Designed user interaction & touch event model for Flash Player on touchscreens. Conducted in-depth usability study with users for feedback on prototypes, and worked with engineering to implement. Filed an Adobe patent on our design.• Improved desktop install rates by enhancing the install & update user experience across browsers and operating systems.Leadership & Team Management• Led company through design, development, & launch of 6 releases of Flash Player for Mobile, including the initial launch. Product adopted as pre-load by all top OEMs, received thousands of positive press reviews, and is top download on Android Market with 4.5 star rating.• Drove the design, development, & launch of 5 releases of AIR for Mobile. The runtime is now used to power over 3,000 AIR applications within both the Android and iOS app stores.• Defined our runtime & SDK distribution, partner support, & device certification models for Flash Player and AIR. Worked with BD, customer engineering, and customer care to implement and scale the new models for our partners.• Managed Flash Lite for Feature Phones through three major releases, collaborating closely with cross-functional & technical teams in U.S. & India to bring them to market. Helped grow Flash Lite’s OEM royalties to well over a $100 million business.

• Assessed platform & services market opportunity in digital home, identified customer needs & use cases, and proposed initial product concept. My analysis & recommendations led to Adobe’s entry into Digital Home market.• Drove working team through the formulation of an entry strategy for the rich web content analytics & advertising markets. The results of our work led to funding for a new product team to develop and launch offerings in the space.

• Supervised M&A deal for mobile client. Obtained LOI from 4 potential partners & sold company to a strategic buyer.• Managed search and acquisition of new clients, generating 20% increase in firm’s mobile and wireless contacts.

• Led global, cross-functional teams to formulate, evaluate, and implement over 15 strategic initiatives.• Directed teams of 20-40 people through several acquisitions and strategic alliances. Transactions include: Amber Networks ($500MM); Sega.com assets; Eizel Technologies; Alliances with F5 Networks, Redback Networks, and Airgo Networks.

• Advised over 25 technology clients, evaluating their strategic alternatives, presenting recommendations, and executing M&A opportunities.• Played key role in eight acquisitions, from $100MM to $2.5BN, including: Vignette / OnDisplay ($2.5BN); Software.com / @Mobile ($0.5BN); AOL / MapQuest ($0.9BN); Ask Jeeves / Direct Hit ($0.5BN).