Arfritz Epiz Email & Phone Number

Mepz 1, Lapu-Laput City

 Ensuring to hit all required KPI for the team includes implementing new team approach or strategy to achieve team objectives. Assist in Staffing & Scheduling to ensure appropriate 24X7X365 coverage Participate in the Annual Cadet rotation process (Training and Initial Interview) Support and Guide Analyst in day to day operations (Managing and prioritizing the incidents, SR, Call Center Management) To ensure that all tickets are being handled and updated accordingly. (Callback, email, etc) Follow up and notify Jr Analyst and Interns regarding pending Items Ensure that Jr Analyst and Inters properly log all notes and activities in LDSD (Quality of the notes) which also includes handling weekly peer review w/ the other senior HD analyst. Perform one on one coaching for all Junior HD and HD interns. Call back pending incident or request if needed (e.g. Analyst is engage to another call)

Mepz 1, Lapu-Lapu City

 Responsible for the operating system and associated subsystems. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify alternatives for optimizing computer resources. Develops and prepares computer solutions Evaluates system specifications for business requirements Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems. Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system. Analyze and evaluate present or proposed business procedures or problems to define data processing needs. Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems. Write and maintain system documentation. Document system problems and resolutions for future reference. Other duties as assigned.