Armando Garza Email & Phone Number

Mclean, Virginia, Us

Betis Group | Project Mgr. | 12.2023 – presentSupported Commercial Business Services for Pepsi US and Canada.• Provided remote program and project management support services including reported program and project status, created briefings for senior management, prepared implementation schedules, handled inventory/shipping logistics, coordinated and corrected as needed vendor relationships, handled and coordinated accounts receivables/payables, e-waste coordination, invoice approvals and cost saving overview for the entire program.• Developed and expanded program leadership guidance and relationship building with client which increased total scope of work from the original contract to multiple lines of business including on-going business-as-usual/net new work and added two staff.

• Analyzed and researched hundreds of phrases to detect, differentiate, and measure inherent cognitive bias in support of AGI Laboratory research work. These bias detection techniques will become part of the bias detection system that can detect various prompt injection attacks and other AGI system vulnerabilities.

Mclean, Virginia, Us

Supported the DoD – Defense Health Agency Clinical Laboratory Medicine Services:• Provided remote support for 8 pilots and projects from IOC (initial) to FOC (functional operating capability) for the Defense Health Agency Transformation Patient and Provider Facing Initiative working with world-wide military labs and treatment facilities. • Coordinated Lab Utilization Initiatives including Optimizing the Clinical Laboratory Test Menu in MHS Genesis and Optimizing Lab Contract Utilization (LabCorp) via monthly laboratory testing spend analysis, intelligent use of internal DHA reference labs, proper identification and coding of all medical/lab tests that were conducted in-house or by LabCorp, identifying and implementing cost saving opportunities and documenting process improvements.• Delivered program services for the CLIP (Clinical Laboratory Improvement Program) management, Medical Treatment Facilities/Clinics, Credentialing and Privileging capabilities market research, pilot planning, execution, and policy development via coordination with J6 (IT) and J5 (Strategy/Management) teams.• Managed the CLIP (Clinical Laboratory Innovation Program) operational and program management support for both the Expired and 30/60/90 Days expiring CLIPS world-wide for all branches of services and both joint/three letter agency lab/military treatment facilities through daily interaction with military labs.• Created Senior Leadership/Executive briefings and other artifacts including new DoD policies, standard operating procedures, and operating instructions to support DHA work. • Mentored team and military members with incorporating best business practices and strategic thinking, problem-solving, planning and solutioning across multiple military treatment facilities/clinics and other healthcare facilities while streamlining business and operational processes and updated SOPs/OIs.• Provided strategic and tactical recommendations for my clinical lab teammates and DHA leadership.

• Coordinated and tracked issues and outages via ServiceNow for 17 financial, life and health vendors and their related regular and out-of-cycle maintenance for USAA applications and services and reviewed and communicated with those vendors and other USAA lines of business / stakeholders.• Developed requirement documents for various technical work and managed projects as lead vendor facilitator and collaborated on new contract agreements and existing contracts to ensure SLO and other metrics, technical expectations (security, network issues, API, web response times, incident recovery timeframes, RCA’s and other technical benchmarks) were included for vendor scoring and tracking.• Facilitated vendor/internal USAA mainframe disaster recovery and business continuity exercises and documentation.Utilized strong relationship building, business communication, partnership and facilitation soft skills to engage as needed with vendors and participated in project management activities using waterfall, agile and KANBAN methodologies while using RTC, ServiceNow and JIRA.• Worked with vendors and internal teams to determine both business and technical requirements for the EQUINIX Health Platforms (Connecture and BenefitFocus) API, SSO and File migrations.

• Conducted IT Program/Project financial, priority ranking and detailed BCC “Be a Compliant Company” injects analysis, review, and coordination with various lines of business and worked with stakeholders on reporting deliverable statuses. Utilized strong business communication and facilitation soft skills. • Created executive level weekly and monthly presentations and tracked the overall status, delivery status, staffing and financial status on several programs related to risk / issue management and digital channels.• Oversaw with two lines of business: Digital Experience $9M (five projects) and Global Service Delivery $27M (6 projects) and assisted them in reporting progress of their deliverables and tracking of both development and general / administrative budgets and burn rates verbiage for status and program updates to USAA Executive Council members. Also, designed and developed process flows and mapping AS-IS / TO-BE diagrams and auditable artifacts. Assisted in determining and minimizing project and program risks, issues and developed risk mitigation plans while using best project strategies for completing deliverables.

• Provided financial analysis, system integration expertise and IT recommendations along with best business practices that helped support a global IT department with both on-premise and Cloud infrastructures using Apptio, Clarity, SQL, SaaS and advanced knowledge of Microsoft Office products.• Conducted financial forensic analysis of IT and General Ledger expenses and worked with both Apptio and Clarity vendors on fixing, automating and enhancing the data feed between the two systems in order to provide a more accurate and robust financial data picture of global IT operations. Updated 106+ vendor identifications to the vendor file and vendor template and added job classifications to employee file. Assisted with the creation of a vendor table match and prepaid vendor ids solution and worked to classify over $6.0 Million unallocated expenses into their correct expense accounts for the 4th quarter 2017 and all of 2018, and prepared for next budget cycle. • Discovered many telecommunication related services that could be terminated due to a data center relocation analysis resulting in the realization of thousands of dollars in permanent monthly cost-savings.• Led a billing statement streamlining process improvement with data center vendor (S-24) to consolidate monthly services billing statements into three regions (US, Brazil and London) with a listing of all monthly completed business change orders and supporting details

Contract position (Remote) – MATRIX Resources; PM/Business Systems Consultant VI; 5/2017-9/2018• Maximized business strategies and provided program level support on 17 programs and coordinated information and reporting from project managers for the reports/submissions required to comply with Federal Banking regulations, CFPB and OCC mandates as well as the Federal Insured Depository Corporation (FDIC) and the “Too Big to Fail” initiatives and other compliance programs. • Developed and refined status updates for US Government officials and mentored project managers with day-to-day fulfillment of their “Too Big to Fail” projects and with the creation of MVP (minimal viable products) deployments.• Led reporting efforts to consistently report progress, obstacles, risks, issues and Go-to-Green paths for the RRP (Recovery and Resolution Program) for the Management Information Systems capability area leveraging strong verbal, written and presentation skills.• Directed the completion of 4 major international migrations of user data/files/SQL databases/Email integration and directed data verification efforts from GE Capital Commercial Lending acquisitions into Wells networks.• Completed 4 international migration activities via coordination with both internal and external business partners, legal, validation and Wells and GE technical teams for GE user application data, files and emails migrated from the Asia Pacific regions, Australia, New Zealand, and Europe into Wells Fargo information systems environments.

San Antonio, Texas, Us

Contract position – Millennium Group; Senior IT Systems Analyst• Gathered and documented requirements/stories, facilitated meetings & requirement/story sessions, systems analysis work. • Responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables including validating artifacts, developing system requirements, and assisting with translation into functional system specifications. • Worked technical builds, code mergers and deployments through several lower/non-production environments while working through connectivity issues, defects, build/environmental issues and conflicts with other teams using same the non-production environments. • Researched and helped resolve pre-deployment UAT defects with technical teams as well as production issues with business SMEs and various systems teams. Assisted with defining and creating test case scenarios as well as participated in the sign-off of key deliverables and the storage of critical project artifacts and coordinated with India testers and Mexico developers.• Led and developed technical solutions and designs and the servers and infrastructure architecture required to be built-out or to be modified and configured to host new builds and application methodologies and deployments.• Mentored team members, acted as DPO/PM, IT Technical Lead and Scrum Master as well as lead technical discussions and technical solutions/end-to-end development and testing for innovative technical solutions within an agile environment.• Prioritized stories and technical deadlines per business changing needs under tight deadlines and deliverable timetables.• Used daily: RTC and Mortgage Cadence, SQL, SQL Server, completed Data Warehouse updates/maintenance, Ephesoft Artificial Intelligence and Machine Learning.

San Francisco, California, Us

Wells Fargo, 4101 Wiseman Blvd., San Antonio, TX 78251 (Remote)Contract position – MATRIX Resources; PM/Business Systems Consultant VI• Worked on the Enterprise Patching Program to establish a centralized governance that addresses Policy, People, Process and Technology aspects of both security and non-security patching with a clear objective of increasing patch throughput and coverage for servers within the Wells Fargo infrastructure environment in order to satisfy Federal Reserve and OCC mandates.• Assisted in creating and managing of detailed plans/schedules/documents to remediate operating system and both non-security and security patches backlog and future patching processes and procedures within the enterprise. Main focus was on firmware and operating system patching that includes UNIX, Windows, .NET and other operating systems as well as utilized discovery tactics to expand coverage and reporting of IT assets. Led UAT testing activities across Wells Fargo enterprise for new Patch Tracking System and used SQL, SQL Server and completed Data Warehouse updates/maintenance.• Acted in a leadership capacity for project-related meetings and discussions and other duties to augment project manager role.

Los Angeles, Ca, Us

Contract position – KFORCE; PM/Senior Technical Business Systems Analyst; • Recognized as an expert and visionary in providing strategic business solutions to enterprise-wide technology initiatives.• Performed at the highest-level as an internal consultant for both the technology and business groups by re-engineering technical processes for greater efficiencies and overcame long standing JAVA, JVM configurations, .NET and web services issues.•Created business requirements documents, conducted business requirements analysis, created Functional Design documents and other ancillary project documentation as well as created Visio network diagrams. •Interpreted business requirements into system engineering designs and application changes. •Worked with various vendors and Wells Fargo to convert an SFTP $71.5 million-dollar daily transfer of ICL (Image Cash Letters) to a more secure Public/Private Key process with no impacts to daily operations - yearly dollars 2.3 billion.•Served as a liaison between client areas and the technical organization by planning, conducting, and directing the analysis of the most complex, strategic, corporate-wide business problems to be solved using JIRA and other Agile tools while implemented best business practices and infused ITIL and KANBAN/Agile/Waterfall project management methodologies into daily actions/activities.

San Francisco, California, Us

Contract position – COLLABERA; PM/Business Systems Consultant VI• Selected as lead SME for the Loss Mitigation Workflow Wells Fargo 512 Client Lines/Loans Servicing Transformation Efforts and Platform Strategy Conversion projects. Additionally, was a SME for all web services used in Loss Mitigation applications calculating Net Present Value, ATS Portal Denial Letters and other federally required letters to consumers. Used daily SQL, SQL Server, Data Warehouse updates/maintenance and always had nightly data warehouse collection and updates to non-production environments.• Managed, prioritized, worked and resolved day-to-day Loss Mitigation application defects and Problem Resolution issues.• Conducted business requirements analysis and created Functional System Design documents and Change Requests as well as coordinated and interpreted those business requirements into system engineering design and application changes. Incorporated data architecture alignments into all projects and created and used functional designs to merge business strategies to comply with Federal Banking, CFPB and OCC rules and regulations. • Coordinated with Project Managers, SDA Group, Lending Grid Enterprise Team, Work Stream Leads, Business and Systems Analysts, Developers and both on/off-shore personnel on multiple “Making Home Affordable Programs” and other proprietary foreclosure programs. Also acted as Program/Project Manager on various enterprise projects and coordinating across all Lines-of-Businesses: Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Home Mortgage and Wells Fargo San Antonio.

Noida, Uttar Pradesh, In

HCL Technologies (Engineering, Research and Development); Senior Business Engagement ManagerClient: Pearson; Mobile Technical Onsite Project Manager; 02/2013 - 05/2013Mobile Technical Onsite Project Manager leading onsite client coordination and offshore mobile development team (JIRA, PhoneGap, Java) and testing to complete the mobile versions of the AIMSweb 2.0 website for both Android and iOS tablet applications via an agile process (200K).Client: USAA, Mobile Enterprise Group; 09/2012 to 02/2013Senior Business Engagement Manager for multiple USAA projects related to the mobile banking space and other USAA Lines-of-Business products and service applications for use on: iPhone, Android, Blackberry, iPad and other mobile devices. Facilitated the contract award for Mobile Member Profile Update initiative for mobile devices using Adaptive Web/HTML5 (1.3M). Maintain existing and obtain new business contacts as well as represented HCL at other onsite client locations on sales and solution engineering consultations. Coordinated with offshore/near shore personnel.

San Francisco, California, Us

Served as a Project Manager on many Home Preservation Strategic Initiatives projects working with all Lines-of-Buisness and completed day-to-day project activities on various Wells Fargo Default Servicing Mortgage projects (IT, Process, Enterprise, Mainframe and Web) from concept through implementation including all project activities such as Business and Technical Requirements Specifications creation, project scheduling, resource allocation, risk identification and mitigation, fostering and supporting Internal and External Customer expectations and maintaining and building Vendor and Business Sponsor relationships via effective communication practices.Coordinate with Project Managers, Work Stream Leads, Business and Systems Analysts, Developers and on-shore and off-shore Testers on multiple “Making Home Affordable Programs” and other proprietary foreclosure programs.Led Sizing Manager for the San Antonio Wells Fargo Program Management Office’s IT project sizing/estimating process. Lines of business coordinated with include: MAP/HAMP, REO/Short Sale, Loss Control, BAU, CTI and testing. Interact with all onsite and other corporate resources to ensure initial, final and change request project estimations are completed within SLA limits.Participate in software release coordination and management, Command Center Issue(s) tracking and resolution, release validation, production defect resolution, go/no-go decisions, project prioritization and resource allocation. I have been heavily involved in all 259 successfully implemented Wells Fargo projects in 2011 and 48 as of April 2012.

San Antonio, Texas, Us

• Project Manager for multiple USAA projects related to the mobile banking space and other USAA services applications for use on: iPhone, Android, Blackberry, iPad and other smart phones and mobile devices.• Developed project related schedules, project status tracking, determined and mitigated risks, followed USAA established Project Management procedures, conducted numerous status and executive sponsor/ stakeholder meetings, interacted with all levels of USAA personnel on deliverables, coordinated with many internal USAA departments and units on requirements gathering, gap analysis, and expectation setting. I also worked with external vendors, performed issue resolution and escalation, created analytical reports and guided release management activities, projected burn rates and mentored personnel. Used ”Agile” methodologies and worked on various prototype projects. Lead these efforts as the Project Manager:• Android Functionality – Home, Auto and Rental Discovery application (800K)• Person to Person Payments (P2P) – in conjunction with PayPal and numerous USAA enterprise teams. (1.5M)• Mobile Submit Insurance Claims Upload (900K)• Immediate Issuance ATM/Debit Cards at Financial Centers (150K)• Small Mobile Development – Quiet Time Alerts, Social Media, Portfolio Management HTML5 prototype, SMS Banking• Quick-logon for Blackberry application (VeriSign security tokens) and USAA Documents Online for Blackberry

Greenwich, Ct, Us

DoD Contracts | Program/Project Manager | San Antonio, Texas | 07/1999 – 01/2009• Supported various USAF DoD contracts at Lackland, Randolph and AETC.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General