Argelia Elena Martínez Castellano Email & Phone Number

Houston, Tx, Us

United States

Sao Paulo, Brasil

In São Paulo Dow's LAA Logistic hub, I was a Business quality champion, the go-to person remotely handling projects to correct failures and level up logistic processes for major B2B customers in the chemical industry across Mexico, Colombia, Ecuador, Peru, and the Caribbean. I'm like the bridge connecting Dow plants in the USA, stakeholders, partners, and transport providers in various modes like MPC, Rail, and Road.Also, I was the wizard sorting out complaints as the Post Sales… Show more In São Paulo Dow's LAA Logistic hub, I was a Business quality champion, the go-to person remotely handling projects to correct failures and level up logistic processes for major B2B customers in the chemical industry across Mexico, Colombia, Ecuador, Peru, and the Caribbean. I'm like the bridge connecting Dow plants in the USA, stakeholders, partners, and transport providers in various modes like MPC, Rail, and Road.Also, I was the wizard sorting out complaints as the Post Sales connection between DOW and customers, using contracts, logistic objectives, scope, deliverables, terms of reference, SLAs, backlogs, forecasts execution, and KPIs.And here's the fun part—I was the proud owner of projects making things awesome for both customers and our team. Think chatbots, teamwork tools, telephone platform shindigs, and cross-functional contributions in making experiences better for everyone. Show less

Sao Paulo, Brasil

Remotely lead the accounts executives team on the Customers #Retention and reliefs campaign during the Covid-19 outbreak, Mexico, Colombia, Argentina, Chile and Brazil, using teams and Salesforce.

Sao Paulo, Brasil

• German course, basic level - Bildungzentrum Nürmberg, bayern, Germany Set/2017 - Mar/2018.• Volunteer Work for immigrants women in situation of vulnerability.• Haute cuisine Internship - Maní Restaurant (One Michelin Star) Jul/2019 - Nov/2019

São Paulo Area, Brazil

• Hunting and #farming of #Partnerships, providers, #loyalty and sales incentive boost programs.• Business expansion projects management: #e-commerce as a new sales channel a and implementation of Lladró porcelains as a new Brand.• Management of architects studios Key Accounts (B2B).• #Events Management and budgeting.

São Paulo Area, Brazil

TA System Division:• #ProductOwner Managing a #SAAS new #ProductDevelopment #Project intended to tracking stolen cargo, to increase the company’s products portfolio.• Lead a business expansions project, through Customer Centric strategies.• Management of #CRM in #After-sales service.• Administration of dashboards of KPIs, SLA´s, budgets and customer focused metrics (NPS, Csat, etc).• Governance of Customer experience infrastructure, politics, documents, training and… Show more TA System Division:• #ProductOwner Managing a #SAAS new #ProductDevelopment #Project intended to tracking stolen cargo, to increase the company’s products portfolio.• Lead a business expansions project, through Customer Centric strategies.• Management of #CRM in #After-sales service.• Administration of dashboards of KPIs, SLA´s, budgets and customer focused metrics (NPS, Csat, etc).• Governance of Customer experience infrastructure, politics, documents, training and processes.• Management of relationships with customers, partnerships, sponsorships, stakeholders and providers key accounts.• Built, execute and measure marketing plans and benchmark. Show less

Venezuela, Guatemala, El Salvador, Honduras, Costa Rica, Ecuador, Chile

• Management of #CorporativeEvents, such as international fairs stands, travels, parties, and gifts in Venezuela, Guatemala, El Salvador, Honduras, Ecuador and Chile.

Guatemala, El Salvador, Honduras, Costa Rica

• Development and management of the Marketing and Clients Department of the group´s business expansion in Central America.• Hunting, selection, training and leading 55 people from the marketing design and communication, events, customer care, call center and commercial support areas.

Caracas, Venezuela

• Lead the implementation project of a Fleet management service using GPS technology to expand the company’s portfolio.• Management of after-sales service for insurance companies (B2B customers key accounts).

Valencia And Barquisimeto, Venezuela

• Retail market service governance.• Service quality• Implementation of franchise’s policies.• Events organization.

Barquisimeto, Venezuela

• Customers Services Courses Instructor for Internal staff.• #After-sales.• Analysis of credit requests.• Management of claims, service quality and promotions.

Master Of Industrial Engineering (Meng), Industrial Engineering

Bachelor In Agroindustrial Management, Agricultural Business And Management