Argen Mousesian Email & Phone Number

United States

- Key contributor to development of the NOC ticket management website. This project specialized in back-end development, using Nodejs, React, Express, Axios, and MongoDB.- Processed unresolved NOC tickets, effectively documenting issues using the ticket tracking system and following the escalation & notification process.- Tracked online inventory management of assets through Insight/JIRA.

Glendale, California

- Collect money from customers, make change, and record transactions on customer receipts.- Listen to and resolve customers' complaints regarding products or services.- Inform regular customers of new products or services and price changes.- Write customer orders and sales contracts according to company guidelines.- Record sales or delivery information on daily sales or delivery record.- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.- Inventory stock and reorder when inventory drops to a specified level.- Instruct staff on how to handle difficult and complicated sales.- Assign employees to specific duties.- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.- Review inventory and sales records to prepare reports for management and budget departments.

Glendale, California

- Answer phone calls and direct calls to appropriate parties or take messages.- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.- Greet visitors and determine whether they should be given access to specific individuals.- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.- Open, sort, and distribute incoming correspondence, including faxes and email.- Make travel arrangements for executives.- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.- Provide clerical support to other departments.- Manage and maintain executives' schedules.- Set up and oversee administrative policies and procedures for offices or organizations.- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.- Interpret administrative and operating policies and procedures for employees.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Education record